Manulife is hiring a Policy Servicing Manager. The incumbent will be responsible to provide exclusive and end to end support to elite advisors in dealing with various after-sales policy change processing and ensure after sales services can be completed effectively and efficiently.

Position Responsibilities:

• Act as the designated contact and provide exclusive end to end support to elite advisors in dealing with various after-sales policy change processing, in particular to top tier producers.

• Assist and provide advisory to elite agents on policy change application procedures and requirements, resolve issue/incomplete items arisen during the processing, obtain special approval for legitimate requests and accelerate processing and closure of all kinds of policy changes.

• Handle escalation cases and provide client-centric solutions

• Participate service improvement initiatives and other ad hoc projects as needed

Required Qualifications:

• Bachelor's Degree preferably in a business-related field

• 5-7 years industry experience

• Decisive, able to work independently and demonstrated ability to prioritize and manage time effectively in a multi-tasking environment

• Maintain and build relationship with distribution and internal teams

• Good communication and presentation skill

• Fluent in Mandarin and English

• High proficiency in reading and writing English and Chinese

• Strong sense of ownership and attention to details

• Customer-orientated service

• Good PC skills including MS Word, Excel, and Power Point

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

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