Introduction to the job

The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.

The Field Service Engineer executes regular basic, pre-defined maintenance and diagnostic activities under supervision. Analyze and make repairs at customer site, if needed by effectively escalating to the next higher level, based on broad knowledge of most systems, using system documentation, to solve problems. Execute regular maintenance, implement upgrades and Field Change Orders, and provide elementary training to the customer and ensure proper operation of ASML machines at customer site.
 

• ASML을 대표하여 고객사에 1st line support를 제공하며 ASML 계측 장비를 관리 및 모니터링
• 계측 장비의 하드웨어/ 소프트웨어 문제에 대한 기술 지원 및 문제 해결 
• 고객사 미팅을 진행하며 기술적 설명 및 안전 요구 사항 등 실행 
   

Role and responsibilities

• Problem analysis and approach
  Gather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem, assess new information and adapt approach if necessary.
• Problem handovers and routing
  Handover problem or problem aspects to others (2nd / 3rd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports), ensure problem ownership is clear, ensure follow-up.
• Repairs
  Advise customer technical personnel in dealing with problems, together with customer technical staff and using manuals and guidance from 2nd and 3rd line support, use tools, replace parts, improve settings, to execute repairs.
• Procedures
  Arrange with customer machine time window to execute procedure, plan procedure, arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute procedure, make necessary decisions / adaptations during procedure to realize optimal results.
• Knowledge build-up and transfer
  Teach others on ASML products, new and installed, tools, manuals, ways of working etc., maintain and broaden own knowledge.
• Coaching
  Provide appropriate support and assistance to less experienced ASML or local personnel as necessary.
• Continuous improvement
  Signal possible improvements in manuals / procedures and ways of working, analyze applicability, accuracy and adherence to design specifications, recommend design changes or substitution of materials when appropriate.
• Coordination and customer interaction
  Plan and coordinate the activities of employees in the team, including client personnel, deal with customer on multiple levels in all situations.
• Scheduled service activities
  Execute regular maintenance and implement upgrades and FCO’s.

Education and experience

• Bachelor's degree or above in an Engineering field or equivalent.
  : Electronics, Mechatronics, Mechanical Engineering, Semiconductor, (Applied) Physics related major
• 2-5 years in customer support engineering(Semi or other high-tech industry) *반도체 계측 시스템, 반도체 제조 시스템 또는 반도체 장비 경력 우대

Skills

• Strong troubleshooting and analytical skills
• Good communication and interpersonal skills to work in a team and interact with customers
• Self-motivated and flexibility
• Good team player who is committed to the success of ASML

* ASML 공고간 중복지원은 불가

* 국문, 영문이력서(자유양식)를 하나의 파일(PDF 혹은 Word)로 제출
*  Work type : On-call basis

*  Working Location : 화성/평택

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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