We Put the World on Vacation
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
PRIMARY OBJECTIVES:
To actively contribute to the company vision of making holiday dreams come true by providing superior customer service to all owners and guests.
This position is responsible for ensuring efficient operations relative to the Sales operations.
This position will be responsible for ensuring a smooth and customer focused guest experience is delivered in the Sales Offices throughout the region. This role will also support senior site administration management as well as managing administrative projects as allocated by Senior Director Strategic Operations & Administration Asia. In summary, this individual will be working in a team, focused on operational support for the sales process whether initiated or driven by the Site, Area, Region, Business Unit, or corporate level.
PRINCIPAL RESPONSIBILITIES: (Include but not limited to:)
Assist OAs and SACs in managing all operational matters relating to the Sales administration function of their respective office.
Manage and maintain business / partnership relationships with a focus on in house and off-site marketing teams
Maintain the highest level of customer service to ensure all needs for the owners and guests are met
Understand and assist to train teams on documentation requirements relating to the selling process.
Oversee the responsible cash handling and direct deposit transactions for the sales sites and ensure security of all finances and cash
Oversee teams support of field marketing staff to ensure accurate recording of guest tour information in to Merlin and or associated systems.
Oversee efficient management of stock control and order management
Reviews and updates SOPs in line with changes from the business.
Ensure all communication of necessary points is carried out clearly and concisely
Liaise with teams regarding any problems or complaints that arise
Maintain exemplary grooming including fresh, ironed uniforms, wear name badge and ensure that personal hygiene standards are maintained at all times
Be punctual when arriving at work and returning from meal breaks
Employees must not willfully place at risk the health and safety of themselves or any other persons in the workplace and to not willfully or recklessly interfere with or misuse anything provided for health and safety
Display a Count On Me! service to all internal and external parties
Display innovation through inspiring, creating and improving processes and products.
Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.
Display leadership values by ensuring effective communication and respecting your peers and managers. Support others within the team and empower each other wherever possible.
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.