Service Desk

Posted:
9/2/2024, 1:01:16 AM

Location(s):
Braga, Portugal

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Customer Success & Support

Workplace Type:
Hybrid

What is Accenture Technology?

Through unmatched industry experience, leading technologies from our ecosystem partners and startups, and the largest delivery network in the world, we provide a powerful range of capabilities that can be tailored to our client’s most complex business needs. With over 100 innovation hubs deployed around the world, we help clients continuously innovate at speed and at scale so they can outpace their peers. You will bring innovation, intelligence and industry experience together with the newest technologies to help clients innovate at scale and transform their businesses.

Service desk

We are looking for passionate, curious and driven team players who are ready to ignite ideas, push boundaries and drive innovation. At Accenture you’ll work on innovative projects and develop your career, collaborating with the best teams in the world. You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways.

Accenture is a leading global professional services company, providing a broad range of services at scale in strategy and consulting, interactive, technology and operations, with digital capabilities across all off these services.

We combine unmatched experience and specialized capabilities across more than 40 industries – powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.

With 700,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises.

Working closely with clients our Technology professionals provide application services, intelligent platform services, software engineering, and cloud, infrastructure and security services. It also leads our R&D activities (Labs), our investments in emerging technologies (Ventures), and our ecosystem relationships.

Currently we are searching for Service Desk candidates with the following responsibilities:

  • Serve as the first point of contact for customers seeking technical assistance via phone, chat, e-mail, or in person.

  • Diagnose, research and resolve tier 1 technical hardware and software issues.

  • Effectively advise and assist customers on appropriate action.

  • Provide accurate information on IT products and services.

  • Direct unresolved issues to the next level of support personnel.

  • Identify and escalate situations requiring urgent attention.

  • Maintain the highest possible level of customer service.

  • Work with L2 resolvers and internal stakeholders to ensure accurate, effective training content.

  • Other duties as assigned.


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Sounds interesting? Apply! 

Qualifications / Skills

  • Advanced level of Portuguese, English + Spanish (minimum B2 level)
  • Able to work shift of 8 hours in 24x7
  • 1 year of helpdesk work experience (highly valued).
  • Strong customer support skills
  • Excellent written and verbal communication skills
  • Problem-solving ability to diagnose and resolve basic technical issues.
  • Demonstrates eagerness to learn and flexible with the ability to multi-task.
  • Possess attention to detail and follow-through.
  • Ability to be flexible, multi-task and organize priorities in a fast-paced work environment, while maintaining a high level of focus and accuracy.
  • High level of professionalism and ability to maintain confidentiality.
  • Availability to work in hybrid model in Braga office.

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 735,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

#LI-EU
Visit us at www.accenture.pt . 

About Accenture:

Accenture is a leading global professional services company that helps the world's leading

businesses, governments and other organizations build their digital core, optimize their

operations, accelerate revenue growth and enhance citizen services—creating tangible value at

speed and scale. We are a talent- and innovation-led company with 742,000 people serving

clients in more than 120 countries. Technology is at the core of change today, and we are one of

the world's leaders in helping drive that change, with strong ecosystem relationships. We

combine our strength in technology and leadership in cloud, data and Al with unmatched

industry experience, functional expertise and global delivery capability. We are uniquely able to

deliver tangible outcomes because of our broad range of services, solutions and assets across

Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities,

together with our culture of shared success and commitment to creating 3600 value, enable us

to help our clients reinvent and build trusted, lasting relationships. We measure our success by

the 3600 value we create for our clients, each other, our shareholders, partners and

communities. Visit us at www.accenture.com

Igualdade de oportunidade de emprego                                                      
A Accenture rege-se pelos princípios da meritocracia e da igualdade de oportunidades, não discriminando nem tolerando qualquer discriminação em razão de ascendência, origem étnica, raça, cor, sexo, estado civil, território de origem, grau de instrução, posição social, orientação sexual, religião, convicções e/ou opções políticas ou ideológicas, situação económica ou social, ou em função de qualquer outro factor considerado discriminatório e proibido nos termos da lei.                                                        

Para mais informações sobre as oportunidades de emprego na Accenture e se necessitas de assistência especial, material ou infraestrutura adaptada, por favor envia um email para [email protected].

Accenture

Website: https://accenture.com/

Headquarter Location: Dublin, Dublin, Ireland

Employee Count: 10001+

Year Founded: 1989

IPO Status: Public

Last Funding Type: Grant

Industries: Business Information Systems ⋅ Construction ⋅ Consulting ⋅ Information Services ⋅ Information Technology ⋅ Infrastructure ⋅ Management Consulting ⋅ Outsourcing