We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. 

Hybrid

Job Description

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses
• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)
• Retirement savings benefit
• Rewarding culture that values wellness and well-being
• Performance Bonus
• Global network of industry experts
• Extensive training resources

Key Responsibilities:

• Perform day-to-day operational support (Trade Matching, Settlements and Post settlements, Cash management), prioritizing as necessary.
• Communicate, investigate, and resolve trade and cash queries and issues raised by Front Office (Portfolio Managers/Traders) Brokers, Custodians, and Internal Investment teams.
• Ability to cover tasks that might arise from coverage issues.
• Actively manage risks including but not limited to Operational, Reputational, and Settlement.
• Ensure a strong understanding of tasks assigned including investment concepts, best practices, and system requirements.
• Ensure willingness to participate in cross-skilling assignments.
• Timely escalation of issues to SME/TL. Proactively mitigate process gaps or potential issues. Assist in creating and updating process documents.
• Ability to think critically and act timely on issue resolutions and escalations.
• Manage and maintain good working relationships with Front Office, Onshore, and Offshore counterparts.
• Support analysis to identify the root cause of production problems and errors (SOE)and develop timely solutions.
• Strong communication skills and use of tact to resolve conflicts.
• Propose projects and process automation to promote service excellence.

Qualifications:

• Bachelor’s degree in Business Administration, Accounting, Finance, Economics, or any related business course.
• Minimum 3 years of related work experience within Trade Support, Middle Office, Investment Operations, and/or Fund Accounting.
• Hybrid Work Arrangement: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation) must be willing to work on a fixed night shift schedule.

Minimum Skills to Hire/Must Haves:

• Strong knowledge in securities instruments and Investment Operational processes.
• Good analytical and diagnostic skills with knowledge and a strong ability to understand process design.
• Excellent communication skills. (verbal, written, and reading comprehension)
• Demonstrates strong flexibility in the face of ambiguous situations, shifting demands, and challenging work environments. Uses diplomacy and tact to resolve difficult situations. Escalates more serious issues to the Team Manager.
• Understand the concepts surrounding Trade Support functions and the trade life cycle. Middle office functions, trade settlements, and cash management experience are highly preferred.
• Good working knowledge of using Bloomberg and other pricing/data sources.
• Knowledge in CTM, ALERT, APEX, SCD, and Custodian Portals is highly preferred.
• Intermediate to advanced knowledge regarding Data Management, Pricing, Settlements, Reconciliation, Transactions, and Transfer processes.

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM
 

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].