Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

• Provide day-to-day BAU Basis support to AIA SAP landscape.
• Provide Basis support to SAP projects

• Roles and Responsibilities:

• Daily monitoring and troubleshooting activities such as analyzing SAP system logs and ABAP dumps, check cancelled background processes, check DB locks, transports, and printers
• Troubleshoot, resolve and understand SAP interfacing requirements
• Support project and BAU Basis initiatives such as performance tuning / monitoring, system / client refreshes, sizing, patching, installation and upgrades.
• Database administration, SBP patching and upgrades
• SAP OS/DB migration and upgrades
• Develop and/or maintain procedures to manage technologies and tasks based on "best practice" standards for tasks such as such as system refreshes, backup & recovery, error detection, SAPGUI, BEX Analyzer, BPC GUI and EPM deployment, background job monitoring/scheduling and Disaster Recovery Procedures.
• Support SAP Functional teams and business users for Basis-related problems
• Ensure help desk tickets are resolved within stipulated SLAs
• Provide out-of-hours Basis support (24x7) via on-call rota and rotational shift works on month-end closing.
• Generate & monitor SAP system optimization reports (e.g. Early Watch)

• Non-financial Measures:

  Ensure SAP landscape is maintained optimally from operational perspective with good performance levels (fast system response time)

• Communication Requirements

• Internal: Works with all EASC members to ensure the relevant technology aspects are understood by applications, development and security teams. Works to understand the business and application aspects of the systems maintained by EASC team. Liaises with necessary IT staff to ensure infrastructure needs are implemented and managed. Works with LBU as necessary in relation to technology requirements affecting LBUs.

  External: N/A

  Challenge will be in liaising with various EASC team members to ensure that the AIA system landscape design is adhered to while meeting the requests of various project and support teams.

• Minimum Job Requirements:

• Education:

• Bachelor’s degree Information Technology/Systems, or Engineering or Business-related degree majoring in computing systems

• Experience:

• 5 to 10 years of solid Basis experience in managing and administering both ABAP and JAVA stacks in SAP ECC, BI, BPC, Solution Manager, SAP NetWeaver PO, SAP Portal, SAP Business Object (BO), SAP Single Sign-On administration and SAP Information Life Cycle (ILM).
• Strong knowledge and experience in Cloud solution and IT Security Vulnerability Management
• Strong experience in NetWeaver 7.5 and HANA scale-out architecture
• Strong experience in Unix/Linux and Windows administration
• Strong experience in Oracle Database administration
• Strong experience with Solution Manager scenarios:

  E2E Workload Analysis

  E2E Change Analysis

  E2E Trace Analysis

  E2E Exception Analysis

  EWA and Maintenance Optimizer

  ChaRM configuration and maintenance

  System performance analysis

  IT Reporting (Management and SLA Reporting)

• Strong experience in system integration and interfaces administration with ETL, SAP NetWeaver PO and SWIFT

• Practical Skills/Abilities:

• Possess good analytical, communication, presentation and soft skills
• Attention to detail especially in ensuring SAP systems are optimized and fine tuned
• Able to communicate well in English
• Able to write clearly and work within deadlines
• Able to work extended and/or odd hours when necessary
• Possess personal attributes such as hard-working attitude, interpersonal skills, professional integrity and initiative
• Keen to learn, a team player and have good working attitude
• MS Office (Excel, Word, Project, PowerPoint, Access, Visio) skills

• Certificates/licenses:

• SAP certification/training in NetWeaver

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.