Project Role : Infrastructure Engineer
Project Role Description : Assist in defining requirements, designing and building data center technology components and testing efforts.
Must have skills : Infrastructure Service Management
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Infrastructure Engineer, you will assist in defining requirements, designing and building data center technology components, and testing efforts. You will play a crucial role in ensuring the smooth operation of our infrastructure. Your typical day will involve collaborating with cross-functional teams, troubleshooting issues, and implementing solutions to enhance our infrastructure. Roles & Responsibilities: 1. Service Management: ? Develop and maintain IT service catalogs, ensuring alignment with business requirements and objectives. ? Establish and monitor service level agreements (SLAs) to ensure the timely delivery of IT services. ? Continuously improve service delivery processes to enhance efficiency and customer satisfaction. ? Collaborate with cross-functional teams to identify opportunities for service improvement and innovation. 2. Problem Management: ? Lead the identification, investigation, and resolution of recurring IT issues to minimize business impact. ? Implement proactive measures to prevent the recurrence of known problems. ? Conduct root cause analysis to address underlying issues and improve overall system reliability. 3. Incident Management: ? Respond to and resolve IT incidents in a timely manner, minimizing downtime and service disruptions. ? Escalate major incidents as necessary and coordinate with relevant stakeholders to ensure resolution. ? Document incident details, resolutions, and post-incident reviews for future reference and analysis. 4. Service Request Fulfillment: ? Process and fulfill service requests from end-users, ensuring adherence to established service levels. ? Provide guidance and support to users on the submission and tracking of service requests. ? Automate and streamline service request fulfillment processes wherever possible to enhance efficiency. 5. Change Management: ? Facilitate the assessment, planning, and implementation of changes to IT systems and services. ? Evaluate change requests for potential impact on infrastructure, applications, and business operations. ? Coordinate change approval, scheduling, and communication activities to minimize disruption and risk. Professional & Technical Skills: - Must To Have Skills: Proficiency in Infrastructure Service Management. - Strong understanding of data center technologies and infrastructure components. - Experience in building and configuring infrastructure components. - Knowledge of testing and troubleshooting techniques for infrastructure components. - Familiarity with industry best practices for infrastructure design and implementation. Additional Information: ? ITIL Foundation certification or higher is strongly preferred. ? Proven experience in IT service management, including problem, incident, and change management. ? Familiarity with ITSM tools such as ServiceNow, Remedy, or Jira Service Management. ? Strong analytical and problem-solving skills, with a keen attention to detail. ? Excellent communication and interpersonal abilities, with the capacity to collaborate effectively across teams. ? Ability to thrive in a fast-paced environment and manage multiple priorities simultaneously. ? Proactive mindset with a commitment to continuous learning and professional development.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.