You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

This role offers an exciting opportunity to work in a fast paced, dynamic environment, providing support to the Group Benefits Operations Teams. This individual will be a part of and work closely with members of the Group Benefit National Workflow Team, in a fast paced environment to ensure service standards are met daily.

What will you do? 

• Manage requests and inquiries via various inboxes, maintaining service levels standards   
• Prioritize and assign work items in workflow tool based on set criteria
• Retrieving, downloading and distributing of daily reports
• Filing, photocopying and preparation of documents for off-site storage
• Sort and distribute incoming hard copy mail or faxes and scan paper mail as requested   
• Support additional functions critical to operations such as managing small projects, perform manual member transactions, or any other task as requested  
• Support team on various 'clean up' projects or initiatives that foster an organized and healthy work environment
• Continually strive for process improvement by recommending and implementing change in current practices and procedures
• Perform self-checks to ensure quality work
• Identify opportunities for process improvement and contributes to increases in efficiencies

What will you need to succeed?

• Strong communication skills
• Attention to detail
• Results and solution-oriented
• Strong customer service skills 
• Well organized with the ability to prioritize tasks to ensure service standards are met 
• Flexible and adaptable
• Strong problem-solving and decision-making skills
• Ability to multi-task and work under pressure while maintaining a high degree of accuracy
• Strong team player with a high interest in working in a cross functional team environment
• Ability to work independently with minimum direction and frequent interruptions
• Excellent keyboarding and computer skills (Lotus Notes, Outlook ,Excel & Word)
• Post-secondary education in a related discipline

Assets :  

• Knowledge of Group Benefits
• Training experience 

What’s in it for you:    

• Flexible Benefits from the day you join to meet the needs of you and your family. Wellness programs that support the three pillars of your health – mental, physical, and financial
• Internal mobility is supported by leaders who are dedicated to fueling your professional growth
• Opportunities to own your career development with programs to continuously learn, build skills, grow through coaching and more
• Care Days available for self-care or care of others (i.e., family or others you may support) and Sick Days to support your well-being.

The Base Pay range is for the primary location for which the job is posted.  It may vary depending on the work location of the successful candidate or other factors.  In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance.  Certain sales focused roles have sales incentive plans based on individual or group sales results. 

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to [email protected].

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

40,000/40 000 - 54,000/54 000

Job Category:

Customer Service / Operations

Posting End Date:

29/09/2024