City, State:

Denver, Colorado

 

$70K-$80K

The Business Transient Sales Manager is responsible for driving revenue growth by utilizing effective yield management strategies and proactive sales efforts. This role focuses on negotiating competitive room rates for business transient accounts, leveraging systems like Kalibri, Agency360, and CoSTAR to optimize pricing and market positioning. The manager will work closely with global and consortia partners, and develop corporate, government, and airline crew accounts to meet or exceed room night and revenue goals.

In addition to managing accounts, the role requires significant outside sales activity, including prospecting, networking, and building strong relationships with potential and existing clients. The Sales Manager will also represent the hotel at industry events, maintain a strong presence in the local corporate community, and drive Hilton’s loyalty program.

The ideal candidate will have a proven track record in sales, strong negotiation and analytical skills, and the ability to prioritize tasks in a dynamic environment.

Some of our benefits
• Opportunities for career growth
• Free RTD Eco Pass
• Discounted Hotel rooms ( Hilton and Stonebridge Hotels)
• 50 % Discount on Dining Experience at our managed restaurants
• Free Life Insurance to all associates
• Holiday Pay
And much more

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Yield Management:

  ·        Utilize yield management techniques to profitably negotiate business transient room rates.

  ·        Utilize systems such as Kalibri, Agency360, and CoSTAR to determine competitor and marketing pricing for accounts.

  ·        Negotiate seasonal rates with global partners and consortia partners to maximize revenue potential.

  ·        Track all accounts daily including Locally Negotiated, Corporate Negotiated, Consortia, Government, and Airline Crew.

  ·        Knowledge in LRA and Non-LRA and strategize around this.

  ·        Develop and achieve room night and revenue goals for all market segments (Locally Negotiated, Corporate Negotiated, Consortia, Government, and Airline Crew).

  ·        Ability to read and interpret STR reports to set strategies for Locally Negotiated, Corporate Negotiated, Consortia, Government, and Airline Crew.

  Pro-Active Sales:

  ·        Utilize systems such as Kalibri, Agency360, and CoSTAR to uncover new accounts.

  ·        Focus on revenue-producing activity and maximize selling time by dedicating a minimum of 90% work time on direct sales efforts.  This position requires outside calls and telephone prospecting.

  ·        Fully develop Corporate Transient market segments (Locally Negotiated, Corporate Negotiated, Consortia, Government, and Airline Crew).

  ·        Maintain weekly outside solicitation, and presentations as necessary.

  ·        Develop new accounts and maintain growth of existing accounts.

  ·        Attend industry meetings/participation as required.

  ·        Actively drive Hilton’s loyalty program and engage with select guest members to further promote loyalty.

  ·        Capture competitor's accounts through networking, research, and data platforms.

  ·        Acquire referrals from existing accounts and follow up on leads within 48 hours.

  ·        Develop strong customer relationships through frequent communication and professional interaction.

  ·        Conduct research, surveys, personal investigation, and study the marketplace and territory to capitalize on the hotel's strengths and competitors' weaknesses.

  ·        Network with local businesses, chambers of commerce, and industry-specific groups to increase visibility and brand awareness within the local corporate community.

  Office and Administrative:

  ·        Abide by all sales office procedures and systems.

  ·        Attend any applicable training.

  ·        Maintain accurate and organized file management systems.

  ·        Participate in revenue meetings and sales meetings, stand up daily, and monthly sales meetings as assigned by the Director of Sales.

  ·        Maintain relationships with Hilton National Sales leaders.

  ·        Develop customer profiles and maintain an effective trace system, including trace dates and references, to best meet client needs, resulting in superior account service and increased revenues.

  ·        Promptly follow up on all customer needs and inquiries in an efficient and expedient manner.

  ·        Groups (10 or more rooms per night) will be turned over to the group sales team.

  ·        Develops a "hit list" for Targeted Account Development to create new revenue and acquire valuable hotel contacts and contracts.

  Professionalism and Interpersonal:

  ·        The candidate will represent themselves, the hotel, and Stonebridge Companies with the utmost professionalism and in a positive, customer-focused manner, ensuring a strong and favorable brand image at all times.  Exhibits a positive and involved team attitude to all hotel departments and maintains open communications with all co-workers for the best overall performance of the hotel.

  ·        Displays a neat, clean, and business-like appearance at all times.

  ·        Develop strong internal and customer relationships.

  ·        Solve problems and make sound business decisions.

  ·        Respond to coaching, feedback, and training.

  ·        Control expenses while traveling on the property’s behalf to minimize department and hotel costs.

  ·        Set and manage priorities and plan activities in advance.

  ·        Work on more than one task at a time.  Set their priorities and achieves all deadlines.

  ·        Demonstrate excellent negotiation skills to close deals that meet both the customer’s and hotel’s needs.

  ·        Ability to quickly adapt to changing market conditions, customer needs, or hotel strategies.

  ·        Take part in continued professional development courses to stay current on industry trends and sales strategies.

  ·        Work cross-functionally with other hotel departments (e.g., Front Desk, Operations, Catering) to ensure seamless service delivery for business transient clients.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position.

DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE

To perform the job successfully, an individual should demonstrate the following competencies. Other competencies not listed may be required for specific positions.  The requirements listed below are representative of the knowledge, skills, and/or abilities required.

Associate demonstrates ORGANIZATIONAL SUPPORT 

• Associate follows corporate and hotel brand standards. 
• Willing to take an unpopular stand if necessary when complying with policies. 
• Observes and adheres to safety and security procedures, promoting a safe work environment. 

Associate demonstrates INITIATIVE

• Seeks out new assignments and assumes additional duties when necessary.

• Identifies areas that would improve the operation and generates suggestions.
• Able to reach effective solutions, poses good questions, consults helpful resources, and does not stop at the first answer he/she comes across.

Associate demonstrates exemplary DEPENDABILITY / RELIABILITY

• Can be relied upon regarding task completion and follow up.
• Ensures work responsibilities are covered when absent.

Associate demonstrates ACCOUNTABILITY for their job performance

• Takes ownership of all work performed and communicated. 

• Completes tasks on time or notifies appropriate person with an alternate plan.
• Performs work with little or no supervision; works independently.

Associate demonstrates acceptable PRODUCTIVITY standards

• Organizes resources, performs tasks, and coordinates with other functions to most effectively and efficiently perform work responsibilities and accomplish objectives on a timely basis.
• Manages assignments and responsibilities without becoming overwhelmed. 
• Strives to increase productivity.

Associate demonstrates effective PROBLEM SOLVING

• Identifies and resolves problems in a timely manner, using intuition and experience to complement data. 
• Develops alternative solutions.
• Works well in group problem solving situations.
• Gathers and analyzes information skillfully.

Associate demonstrates WORKPLACE RESPECT to all associates

• Demonstrates knowledge of EEO policy and promotes a harassment-free environment.
• Shows respect and sensitivity for cultural differences.

Associate demonstrates effective ORAL /WRITTEN COMMUNICATION 

• Practices attentive and active listening with all employees. 
• Actively participates in meetings, contributing ideas to improve the company. 

Associate demonstrates excellent CUSTOMER SERVICE SKILLS

• Solicits customer feedback to improve service.

• Personally demonstrates a commitment to customer service by anticipating and responding promptly to guest needs.

EDUCATION AND EXPERIENCE REQUIREMENTS:

Minimum of 4 years of progressively responsible management experience in Group Sales within a 200+ room full-service hotel; OR 4 year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major and 5 years of experience in Sales within a 200+ room full-service hotel or related professional area. (BT experience preferred).

• Ability to multi-task in a fast-paced environment.

• Strong analytical and researching skills to identify prospective customers.

• Ability to manage multiple priorities and re-prioritize when necessary.

• Must have experience in 'cold call' solicitation, site inspections/visits with clients, and contract negotiations.

• Strong customer service and rapport building skills.

• Must be willing to travel on a monthly basis and represent the Hotel during Trade Shows/Conventions.

LANGUAGE ABILITY

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATH ABILITY

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

 REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

COMPUTER SKILLS

Ability to interpret and perform basic computer functions.  Experience with SalesPro and Hilton OnQ is preferred.

WORK ENVIRONMENT

The work environment normally entails the following:

•              Indoor work environment

•              Exposure to cleaning chemicals throughout the day

•              Minimal to moderate noise levels consistent with hotel environment

PHYSICAL DEMANDS

During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment. 

The physical activity normally entails the following attributes.

•              Walk more than 1/3 of the time

•              Sit more than 2/3 of the time

•              Use hands to finger, handle, or feel 10% percentage of time

•              Reach with hands and arms 25 % of time

•              Talk or hear 75% of time

•              Lift up to 10 lbs.

•              Push / pull up to 10 lbs.

Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.

Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.