Work Location:

Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

Lead the creation of comprehensive end-to-end detailed solutions for projects and platforms with overall accountability for the technical design and delivery of a specific technical solution based on requirements from stakeholders. 

• Technical Lead/SWEIII profile who should be able to drive the technical design conversations.
• Bachelor’s degree in an appropriate discipline (less education combined with relevant experience will be considered)
• Minimum of six years of relevant experience
• Ability to take a pro-active approach to learning, problem solving, taking ownership of issues, and strong follow-up skills
• Organizational skills, independence, diplomacy and adaptability to new technologies
• Ability to organize and manage time effectively and set priorities
• Good analytical mind, analytical in nature and focused on the details
• Deal effectively with external stakeholders, co-workers, staff and management
• Demonstrates flexibility in its business dealings
• Works well under pressure to achieve objectives on time
• Demonstrates ability to work in a job with diverse tasks
• Genesys/Cisco certification would be an asset.

Hands on experience with the below platform would be beneficial/Preferrable skills  knowledge of the following components and be proficient with these Contact Center applications :
Platforms

• Hands on config experience with the Contact centre platform –
• Cisco Webex CCE/UCCE
• Genesys Designer (beneficial, not mandatory)
• Live Person(beneficial, not mandatory)
• Hands on experience with Java and Scripting languages.
• Experience with Chat application development would be preferred      
• Cisco Webex CCE, UCCE
• Rest API and Integration
• Java : Interacting with database back-end using JDBC under Apache Tomcat
• SQL : SQL queries using joins, views, stored procedures, etc.
• JavaScript / HTML
• Genesys Designer

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement:

N/A.