Job Summary

Patient Relation Representatives effectively and efficiently troubleshoot and investigate to resolve customer grievances/complaints. Ensures excellent service standards, responds to customer inquiries and maintain high customer satisfaction, while acting as a liaison between the customer and hospital personnel.

Essential Functions

• Receives and investigates patient complaints; achieves resolution; provides feedback to customers; performs service recovery.
• Acts as a liaison between staff and patients/family members; contacts family members, chaplains, transportation, etc., completes call backs.
• Emergency Center setting:
  -Mentors Comfort Care Aides/Volunteers.
  -Assists in the new hire and ongoing customer service education for Emergency Center staff.
• In-Patient Family Experience department setting:
  -Participates as a member of the Palliative Care interdisciplinary team.
  -Functions as a liaison between patient, families, and the clinical team.
• Obstetrics/Labor & Delivery setting:
  -Greets patients and responds to telephone inquiries in a professional and courteous manner.  Refers patients or calls to the appropriate personnel.
  -Enters pertinent patient registration data into H.I.S. accurately and completely.
  -Secures signatures from the patients for consent for treatment and release of information from the patient.
  -Maintains knowledge of third party payor and reimbursement procedures as they relate to the registration process.
  -Prepares and distributes appropriate patient charts.
  -Pre-registers scheduled and outpatients for Labor and Delivery patients.
  -Maintains 24-hour census by recording all admissions, discharges, and transfers.
• Exemplifies the standards of service, ownership, attitude, and respect; demonstrates service excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance, pet insurance
• Traditional and Roth retirement options with service contribution and match savings

Qualifications

Required

• Associate's Degree or equivalent combination of relevant work experience and education will be considered in lieu of a degree.
• 2 years of relevant experience 2-3 years of customer relations experience

Preferred

• 2 years of relevant experience 2-3 years of customer relations experience in Healthcare
• CRT-Basic Life Support (BLS) - AHA American Heart Association Upon Hire

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

Primary Location

SITE - Farmington Hills Hospital- 28050 Grand River Ave - Farmington Hills

Department Name

Quality Safety and Experience - CH East

Employment Type

Part time

Shift

Variable (United States of America)

Weekly Scheduled Hours

0.01

Hours of Work

Variable

Days Worked

Monday to Friday

Weekend Frequency

Variable weekends

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.