Job Title:

Account Processing Specialist

Location:

AZ - Chandler 3075

What you'll do:

As an Account Processing Specialist, you'll be responsible for tracking work requests, data entry and process completion related to client and internal customer requests. Responsibilities also include the organization and communication of internal tasks requiring client facing teams’ engagement. A Processing Specialist I must process a high volume of work with an elevated degree of accuracy to ensure a superior client experience while safeguarding compliance to policy and procedure. They will provide support to Relationship bankers and peers to guarantee clients service remains at the forefront throughout AAB’s growth of deposits and services.

What we are looking for:

• Review and process transactions related to client requests which may include, physical mail, high-dollar remote deposit review(RDC), VOD letters, proof-of-authorization, review exception and payment in-boxes, homeowner payment set-up, and address change requests.
• Maintains general understanding of all HOA bank products, services, policies, and procedures.
• Collaborate in a team structure and assist other members of the team to balance workload.
• Utilize systems and tracking tools to remain organized, ensure completion of all requests, and deliver exceptional customer experiences. Strong task management and professionalism is essential.
• Actively participate in bank training and demonstrate retention of learned knowledge.
• Participate in team projects, as assigned.

What you need to have:

• HS Diploma required. Bachelor's degree in related field preferred.
• 1+ years of related experience in retail, commercial banking, treasury management services or HOA banking.
• Strong oral and written communication skills. Ability to convey ideas and thoughts with clarity, confidence, and respectfulness.
• Basic knowledge of general banking, including an understanding of bank products and services.
• Must be flexible and adapt quickly to change, displaying a strong openness to feedback and continuous learning.
• Ability to work independently and in a team environment, prioritize tasks, and remain organized.
• Proficiency with MS Office suite.

Benefits you’ll love:
We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC.  AmeriHome Mortgage is a Western Alliance Bank company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email [email protected] or call 602-386-2488.  When contacting us, please provide your contact information and state the nature of your accessibility issue.  We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

© Western Alliance Bancorporation