Job Profile:

IT Support Specialist 2

Job Family:

IT Support Services

Time Type:

Full time

Max Pay – Depends on experience:

$67,000.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Provides routine and non-routine IT services to end users in order to support the mission of the institution through technology. Deploys enterprise managed tools that manage devices, deploys software and security updates of devices and applications across an enterprise, and updates documented processes.

Job Description:

Are you a whiz with Salesforce CRM? Do you excel at teamwork, problem-solving, proactiveness, transparency and critical thinking? Then apply today for this Salesforce Product Coordinator opportunity!

This position is only open to current employees of the Arizona Board of Regents (ABOR) system, which includes Arizona State University, Northern Arizona University, and the University of Arizona.

ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Want to know more about working at EdPlus? Watch this short video about working at EdPlus!

We are seeking a Salesforce Product Coordinator who has working knowledge of Salesforce to join our CRM team. Every day you will make a difference in the lives of others by providing high-level technical knowledge to design, implement, configure, report, and support the functions of Salesforce CRM applications at ASU.

You will have a proven history of teamwork, problem-solving, proactiveness, transparency and critical thinking. You will work as part of a 12-15 member CRM team by partnering with internal users and the CRM development team to increase the understanding of available tools and ensure the CRM services and data provided contribute to the successful accomplishment of EdPlus and ASU goals.

NOTE: This is an in-person, hybrid position. You must be able to reliably commute to Scottsdale, AZ.

Essential Duties:

• Collaborates and exchanges information with CRM technical team members and CRM stakeholders to ensure dependencies, risks, and opportunities are identified.

• Facilitates decision-making by communicating across technical teams and functional areas; elicits requirements using interviews, meetings, surveys, document analysis, site visits, business process descriptions, use cases, scenarios, and workflow analysis.

• Writes business and technical requirements, process documentation, and maintains knowledge of the internal processes as they evolve.

• Consults with IT teams about solution designs to meet customers' needs.

• Provides expertise in software testing design and coordinates the performance of tests.

• Configures Salesforce apps, page layouts, reports; monitors and troubleshoots reported data and application issues; and resolves or escalates issues as appropriate.

• Stays up to date on upcoming Salesforce releases as well as internal production upgrades and releases.

• Supports functional users in developing reports.

• Supports end-users through on-call support and problem resolution, as needed.

• Assumes or coordinates other duties or projects as assigned or directed.

NOTE: This is an in-person, hybrid position. You must be able to reliably commute to Scottsdale, AZ.

Desired Qualifications:

• Evidence of a bachelor's degree or higher in a related field.

• Experience as an EdPlus Success Coach with firsthand knowledge of Success Center workflows, operational pain points, supporting technologies, and opportunities for improvement.

• Experience using EdPlus Success Coach systems and tools, especially Salesforce and PeopleSoft Campus Solutions.

• Demonstrated knowledge of higher education administrative systems and related business principles.

• Demonstrated knowledge of principles and techniques used in conducting management studies and in performing systems analysis.

• Demonstrated ability to convert deep user-side knowledge into technical solution-building.

• Demonstrated willingness to champion change within teams of internal stakeholders.

• Evidence of a proven history of teamwork, problem-solving, proactiveness, transparency, and critical thinking.

• Evidence of strong communication skills, tenacity, analytical thinking, critical reasoning, and other critical soft skills.

• Evidence of Salesforce Admin and/or App Builder certifications.

• Must be a current employee of the Arizona Board of Regents (ABOR) system, which includes Arizona State University, Northern Arizona University, and the University of Arizona.

NOTE: Please answer the following questions in your cover letter:

• What unique set of skills qualifies you for this role?

• How do you expect to make an impact in this role?

Salary & Benefits:

$65,000 – $67,000 per year; DOE

ASU offers a total compensation package that includes valuable employee benefits. See the ASU Benefits website to explore options.

• Healthcare

• Financial Security

• Retirement

• Family Resources

• Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)

• Discounts

Working Environment:

Your desk will be in the beautiful, cutting-edge, and collaborative workspace at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

ASU EdPlus supports flexible work options, ranging from alternate to hybrid work schedules, subject to approvals per ASU policy. (This is an in-person, hybrid position.)

Applicant must be eligible to work in the United States. ASU EdPlus will not be a sponsor for this position.

Department Statement:

As a central enterprise unit for ASU, ASU EdPlus supports the university charter by focusing on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education.

ASU EdPlus defines itself through a culture of curiosity, risk-taking, and refusing to accept the status quo. Our employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of innovation, driving outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.

ASU EdPlus

Driving Requirement:

Driving is not required for this position.

Location:

Off-Campus: Scottsdale

Funding:

No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

https://www.myworkday.com/asu/d/inst/1$9925/9925$24301.htmld

To be considered, your application must include all of the following attachments:

• Cover letter

• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.