Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Citi Belfast is one of the largest employers in Northern Ireland with a diverse and talented team of over 3000 people from over 40 different nationalities across our four Belfast offices.

We are the only global investment bank operating in Northern Ireland. Every day, our local experts interact with global teams in over 100 countries developing and supporting next-generation technology solutions for the enterprise and delivering critical services to the bank and its customers, to make sure we are a stronger and safer organization for our clients.

Markets Operations Belfast Overview:

Our Operations groups are core to the success of the Markets business. We support a wide range of internal stakeholders including Front Office Sales and Trading Desks, Compliance, Legal, Finance and HR; alongside having significant interaction with external clients, playing a key role in the overall client experience.

A role within Markets Operations means that you will have a truly global reach, in a supportive environment which will provide you with new experiences and development opportunities right here in Belfast’s iconic Titanic Quarter.

You can play an important part in transforming and simplifying our operating model, creating an exciting environment which encourages diversity of thought and inclusion within an organisation that authentically values and invests in its people.

Role Overview

The Operations Intermediate Analyst role involves working in the Asset Servicing team, the group responsible for the management of mandatory and voluntary Income and Corporate Action events, across equity and fixed income products. These include cash distribution events such as cash dividends/coupons, or the exchange of stock and cash on more complex corporate actions like rights issue or takeovers. The team is responsible for ensuring any proceeds from these income or corporate action events are posted to our clients and trading desks in both an accurate and timely manner.

What you'll do:

• Plan and execute daily assigned activities efficiently, adhering to set internal or regulatory deadlines. Ensure processes have been followed and confirm completion of workplan each day.
• Investigate any issues that may arise and direct them to the appropriate department and collaborate on solutions.
• Support the preparation and submission of internal and external regulatory reports.
• Identify procedure gaps and make suggestions for process transformation including reducing manual processes.
• Apply a good understanding of how the team and area integrate with others in accomplishing the objectives of the wider team/working group.
• Effectively communicate and collaborate with colleagues and stakeholders, with whom you may exchange potentially complex/sensitive information to progress work and resolve issues.
• Participate in the training and mentoring of new employees within your team.
• Be involved in the user testing of new technology enhancements and identify and escalate any issues.
• Learn and understand the products, rules, regulations, procedures, and controls that have been put in place to minimise risk to Citigroup, its clients, and assets, and apply them appropriately.
• Perform other duties as assigned by your line manager.

What we'll need from you:

• Evidence of ability to perform multiple tasks and work towards deadlines.
• Able communicator who is articulate and concise and can demonstrate strong written and verbal communication skills.
• Ability to perform a range of tasks/projects and assist with the training of other team members in process and systems compliance.
• Comfortable working in a team environment and using own initiative in recommending improvements to existing processes.
• Able to drive own performance and willing to learn.
• Can manage time effectively.
• Has a creative and structured approach to problem solving.
• Proficient in MS Office (Excel and Word)
• Self-reliant, good problem solver, and results oriented.
• Strong attention to detail.
• Ability to partner with other teams to provide innovative solutions.
• Relevant experience in an organizational or administrative role will be advantageous.

Education:

• GCSE English & Maths at Grade C and above.

What we can offer you:

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

We’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions, and allow you to choose which benefits suit you and your personal life best.

Visit our Global Benefits page to learn more.

Highlights to our core benefits include:

• Award winning pension
• On-site health services
• Private medical insurance packages to suit your personal circumstances
• Paid parental leave
• Generous holiday allowance starting at 27 Days plus bank holidays; increasing with tenure

Citi Belfast also champions diversity within our workforce, which helps us be well and live well together. We have over 40 different nationalities in our Northern Ireland offices, are a vocal supporter of LGBTQ+ rights, and are proud to have 47% of our leadership team made up of individuals who identify as women.

We encourage and lead inclusivity through our Pride, Disability, Multicultural, Families Matter, and Women affinity networks that are run by and for, Citi Belfast colleagues; providing them with the support they need in their personal and professional journeys and supplying them with the tools to help educate colleagues on all things related to each network to help us work better together.