Location:

Farmington Hills, Michigan, United States

Job ID:

R0031422

Date Posted:

2024-09-26

Company Name:

HITACHI ASTEMO AMERICAS, INC.

Profession (Job Category):

Engineering & Science

Job Schedule: 

Full time

Remote:

No

Job Description:

General Summary: 

Maintains, installs, and troubleshoots IT related systems to ensure reliable operations.

Job Summary:

• Researches and implements technological strategic solutions related to Helpdesk support
• Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email, and Help Desk requests for technical support.
• Documents, tracks, and monitors the problem to ensure a timely resolution.
• Troubleshooting and installation knowledge of Microsoft Client Operating systems, Windows 7/8.1/10/11, Microsoft Office, and Imaging technologies
• Deploy hardware as needed.

Qualifications:

Knowledge, Skills, and Abilities:

• Strong customer service skills with the ability to handle multiple tasks with frequent interruptions.
• Understanding of computer hardware (SSD, RAM, Processor, etc.)
• Knowledge and understanding of IT systems, and how they interconnect.
• Familiarity with mobile devices: iPhone and iOS
• Basic Working knowledge of TCP/IP and LAN Networking
• Adhere to all safety policies & guidelines
• Willingness to take on special projects as directed by management.

Education: Associates Degree in IT or related area, applicable certificates, or equivalent IT experience.

Experience: Minimum of 1 year of experience, Certifications relevant to the position will receive higher consideration.

Working Conditions

Physical Demands:

• Team members may be routinely exposed to equipment operational noise heat-cold-and dust.
• Team Member may be required to stand, sit, squat, walk, bend, move, reach, or stretch for prolonged time periods with no restrictions, as required by job duties.
• Work in a safe and professional manner while adhering to all regulatory requirements (OSHA, EPA, State, and Federal regulations, etc.).
• Comprehend and adhere to management directions and/or safety instructions with no restrictions.
• Effectively communicate in Business English language.
• Pull, push, carry, lift, or move items up to 50 lbs. throughout the work shift without assistance, as required by job duties.
• Pull, push, carry, lift or move materials/people/items/equipment weighing over 50lbs or more during the work shift, with the use of Company provided devices as required by job duties.  

Travel: Local travel may be required as needed. Must have a valid driver’s license.

Location: Onsite, in office attendance required

Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities

If you need a reasonable accommodation to apply for a job at Hitachi, please send the nature of request and contact information to [email protected]. Queries other than accommodation requests will not be responded to.