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We are looking for a Global Merchant Operations Manager to join Bolt Food’s Merchant Operations team. This role is focused on driving performance improvements across markets in Europe and Africa by working collaboratively with both local and HQ teams to meet delivery objectives.

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<gh-about-us>
<title>About us</title>

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With over 200 million users in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or ability.

Our ultimate goal is to make cities for people, not cars. And we need your help on this mission!

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<title>About the role</title>

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The Merchant Team brings together Sales, Merchant Success, Commercial Enablement, Enterprise Partnerships, and Merchant Operations.

As Global Merchant Operations Manager, you will play a key role in shaping Bolt Food’s Merchant Operations function in a fast-paced, dynamic environment. We are looking for someone proactive, data-driven, and highly structured in their approach to problem-solving. Strong attention to detail, excellent prioritization skills, and the ability to manage multiple projects and stakeholders effectively are essential for success in this role.

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<gh-responsibilities>

<title>Main tasks and responsibilities:</title>

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• <point>Stakeholder Management: Collaborate with HQ teams (Sales, Account Management, Operations, Product, Marketing, Compliance, Procurement) and local Merchant Operations teams to resolve complex operational challenges.</point>
• <point>Vendor Management: Managing and directing a large external workforce of +50 contractors across 15 countries and languages.</point>
• <point>Scaling and Workflow Improvement: Review current processes and SOPs, design scalable workflows, and streamline team efficiency. Centralize, automate, and standardize lower-value tasks to enable local teams to focus on high-impact activities.</point>
• <point>App Curation & Photography: Research and deploy best-in-class solutions to enhance in-app content and photography quality, driving higher user conversion rates.</point>
• <point>Ownership of Merchant Metrics: Take responsibility for improving key operational metrics like photo coverage, image quality, menu-to-checkout conversion, onboarding and activation speed, and team efficiency. Deploy solutions globally to boost performance.</point>
• <point>Performance Management: Monitor and optimize key performance metrics (efficiency, productivity, timing) for Merchant Operations teams worldwide to ensure scalability and effectiveness.</point>

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<gh-requirements>

<title>About you:</title>

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• <point>You have a Bachelor’s or Master’s degree in Business Administration, Logistics, Operations, or a related field.</point>
• <point>You have experience in Operations, Marketplaces, High-Growth Startups, or similar fields.</point>
• <point>You have strong analytical skills, with a proven ability to use data to make informed decisions.</point>
• <point>You have excellent organizational and project management capabilities, with the ability to handle multiple priorities and projects effectively.</point>
• <point>You have strong communication and writing skills in English.</point>
• <point>You are willing to travel across Europe and Africa and relocate to Estonia.</point>

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Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

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<title>Why you’ll love it here:</title>

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• <point>Play a direct role in shaping the future of mobility.</point>
• <point>Impact millions of customers and partners in 600+ cities across 50+ countries.</point>
• <point>Work in fast-moving autonomous teams with some of the smartest people in the world.</point>
• <point>Accelerate your professional growth with unique career opportunities.</point>
• <point>Get a rewarding salary and stock option package that lets you focus on doing your best work.</point>
• <point>Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.</point>
• <point>Take care of your physical and mental health with our wellness perks.</point>

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<text>*Some perks may differ depending on your location and role.</text>
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