Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management, Service Desk Voice Support
Good to have skills : NA
Minimum 0-2 year(s) of experience is required
Educational Qualification : Bachelors degree

Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Your typical day will involve using exceptional communication skills to accurately define client issues and design resolutions based on deep product knowledge. You will be dedicated to quality and play a crucial role in keeping our world-class systems running smoothly. Roles & Responsibilities: - Act as the interface between the client and the system or application - Use exceptional communication skills to accurately define client issues - Interpret and design resolutions based on deep product knowledge - Provide technical support and troubleshooting assistance to clients - Collaborate with cross-functional teams to resolve complex issues - Ensure timely resolution of client issues to maintain customer satisfaction - Document and maintain records of client interactions and issue resolutions - Stay updated with the latest product knowledge and industry trends Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support - Strong problem-solving and analytical skills - Excellent communication and interpersonal skills - Ability to work effectively in a team environment - Knowledge of ITIL framework and best practices Additional Information: - The candidate should have a minimum of 0-2 years of experience in Service Desk Management - This position is based at our Bengaluru office - A degree in a relevant field is required

Bachelors degree

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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