Primary Purpose of Position:   

 Managing and supporting all aspects of production Charles River IMS systems for multiple clients as part of Charles River Saas Operations and SaaS strategy.

• Working closely with clients, provide application administration and support for client production Charles River IMS solutions, including:
  • User administration/privileges
  • Configuration and testing of  software changes and operational processes o   Interface/integration configuration, testing, and support
  • Assistance resolving escalated problems
  • Migration of changes and problem resolutions to production environments o       System availability o        Performance troubleshooting
  • Charles River IMS and database software patches o           Charles River IMS version upgrades
  • Business Continuity/Disaster Recovery assistance

• Working with CRD colleagues to smoothly transition new clients to production operation.
• Working with vendors as partners to deliver a tightly integrated, seamless service to Charles River Clients.
• Participation in the development and on-going refinement, enhancement and continuous process improvement for the services.
• Participation in the investigation, implementation, and operation of 3rd party tools to enhance/improve, automate, and streamline the delivery of the services.

Requirements and Qualifications:

• A BS degree in a technical discipline such as Computer Science, Engineering, Mathematics or a BA in Finance or Business with an IT concentration. 
• A minimum of 5+years of progressively responsible experience.
• Experience in managing and supporting mission critical production software applications is required. 
• Experience with SQL, MS SQL Server preferred.
• Experience in DevOps (or related) technologies is preferred.
• Proven ability to work in a mission-critical operations and production support environment.
• Experience or familiarity with servers and networks is preferred.
• Proven ability to partner with various internal departments to deliver superior customer service.
• Break down moderately complex processes into simple and reliable components.
• Experience with automation using scripting languages such as Python/ Perl and PowerShell. 
• Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills.
• Database software or IT technical experience.
• Charles River IMS or securities trading software experience is preferred.
• A background in portfolio management and trading system applications is preferred.
• Any experience with the following is preferred:  databases, server operating systems, servers, networks, job scheduling software, system monitoring software, clusters/high availability systems, Disaster Recovery/Business Continuity, FIX. §     Strong written and verbal communication skills.
• Ability to manage multiple, simultaneous priorities.
• Proven organizational skills with attention to detail.
• Ability to achieve results without close supervision.
• Self-motivated with the ability to operate independently and also has the strong desire to work as a member of a team.
• Demonstrated practical, hands-on, “can-do” approach, and the ability to work efficiently and creatively. §       Strong analytical and problem-solving skills.

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