Position Summary...

Drives the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning. Provides supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team-based work environment; establishing performance expectations and conducting regular performance evaluations; providing recognition and rewards; coaching for success and improvement; and promoting a belonging mindset in the workplace. Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application; ensuring compliance with them; and utilizing and supporting the Open Door Policy. Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost-effectiveness; and participating in and supporting community outreach events.

What you'll do...

About the team

 TDO need to own any issues related to site availability and drive through the resolution and have the accountability to make necessary changes to fix issues and bring the sites backup online and make sure customer experience is seamless, execute recovery levers during outages, configuration mishaps, and DR situations. leverage technical experience to keep critical systems running through any event. 

The Technical Duty Officer (TDO) is responsible for the availability and performance of our global sites. The TDO will take command and control of Major Incidents focusing on restoration by identifying and coordinating with appropriate resources through all the phases of triage, restoration and validation. Technically you will understand the full end to end stack and use this knowledge to detect and lead a team through incident response. Excellent judgement is crucial as you will provide final approval on site changes and hold critical switches for functionality of the site. You will ensure all documentation surrounding the Major Incidents are accurate and communication with the leadership team is clear and complete. Your ability to continuously challenge yourself and develop a strong network with peers and stakeholders cross functionally will see you exceed in this role. Our goal is to protect the customer experience and deliver outstanding levels of availability.

What You’ll Do

Architecture Acumen: Requires knowledge of: Architectural principles; Systems and environment behavior; Architectural Styles, Patterns and plans; Architectural standards; Non-functional System performance parameters; Technology Strategy.

Defect Management and Troubleshooting: Requires knowledge of: Defect life-cycle process, defect tracking tools and methodologies; Defect reporting; Regression testing; Root cause analysis; Root cause corrective action. To conduct root cause analysis (RCA) and root cause corrective action (RCCA) to identify the origin of defects/ performance gaps and prevent them from recurring. Track registered issues for the product/solution and prioritize them for resolution. Measure usability of the product/solution as per customer/business requirement after defect fixing and plugging test gaps. Analyze the issues and plan a series of steps which potentially includes reconfiguration, integration, removal or addition of application components to enhance the application's functionality, usability and security.
 

DevOps Orientation: Requires knowledge of: Different operating systems; Software maintenance tools and techniques; Application monitoring tools and techniques; Debugging tools; Mock screen; Pseudocodes; Reverse Engineering; Traceability matrix; System performance, security, integration; Data migration and accessibility; Design Methodologies.

Requirement And Scoping Analysis: Requires knowledge of: Traceability matrix; Risk analysis methodologies; Cost Analysis; Business objectives; Classification of requirements; User stories To explore relevant products/solutions from an existing repertoire, that can address business/technical needs.

• Strong and demonstrable incident management skills with relevant experience in an enterprise organization.
• Methodical and systematic problem solving approach, combined with a solid awareness of ownership, initiative and drive.
• Experience investigating, analysing and troubleshooting large scale enterprise systems.
• Understanding of Unix/Linux systems from kernel to shell and beyond, taking in system libraries, file systems, and client-server protocols along the way.
• Experience working with and developing enterprise monitoring/tooling solutions like Grafana, Prometheus, Kibana, Splunk, Graphite, Dynatrace, catchpoint.
• Working knowledge of one or more cloud technologies such as AZURE, GCP and OpenStack.
• Expert verbal and written communication skills.
• Demonstrate excellent judgement in decision making.
• Strong focus on collecting and inferring metrics.
• Excellent communication skills

What You’ll bring

• 10-14 years in an infrastructure, systems, engineering or development environment delivering operational excellence to highly complex distributed systems.
• Bachelor's Degree in Computer Science or a related field, or relevant work experience of 10+ years.
• Experience and exposure working in a 24/7 operations support environment.
• Working and technical expertise in K8 and microservice architectures.
• Experience administering Unix/Linux in a production environment.
• Ability to supervise the Site Reliability Operations team, mentor and provide guidance.
• Working knowledge of BASH, Python, AI or other scripting languages
• Utilize AI-powered monitoring and anomaly detection tools to predict potential failures and resource bottlenecks before they impact users.
• Ensure the reliability, performance, and scalability of infrastructure specifically designed for AI/ML workloads,
• Networking knowledge and understanding of network concepts, such as different protocols (TCP/IP, UDP, ICMP, etc.), MAC addresses, IP packets, DNS, OSI layers, and load balancing).

About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people.  That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered.

We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Walmart’s culture sets us apart, and we know being together helps us innovate, learn and grow great careers. This role is based in our [Bangalore] office for daily work, with the flexibility for associates to manage their personal lives.

Benefits

Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.

Belonging

We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone.

At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone is—and feels—included, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, we’re able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate.

Equal Opportunity Employer

Walmart, Inc., is an Equal Opportunities Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications:Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 4 years’ experience in software engineering or related area.Option 2: 6 years’ experience in software engineering or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in Computer Science, Computer Engineering, Computer Information Systems, Software Engineering, or related area and 2 years' experience in software engineering or related area

Primary Location...

G, 1, 3, 4, 5 Floor, Building 11, Sez, Cessna Business Park, Kadubeesanahalli Village, Varthur Hobli , India