Posted:
9/1/2024, 5:24:10 PM
Location(s):
New South Wales, Australia
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Position Title: Customer Care Bookings Officer
Employment Type: Maximum Term Full-Time (12 months)
Hours per week: 38 hours per week
Position Grade: Administration Officer Level 4 (Year1-2)
Salary: $69,840.79 - $71,439.54 base salary per annum
Enterprise Agreement: The Named NSW (Non-Declared) Affiliated Health Organisations’ Health Employees Agreement 2019
Department Name: Medical Imaging Department
About the role:
As a Bookings Officer of a busy teaching hospital, you will deal with multiple stakeholders (internal and external) from a range of disciplines and come into direct patient contact. This role is often the first point of contact for patient appointments. Your role is part of the Bookings team but is part of the wider MID Customer Service Team. Your role is the first step to providing a smooth patient journey through the department. As such, this role requires a customer service focus and dairy management experience, as well as someone who will actively engage to improve the experience of our patients and referrers.
About you:
As this is an integral role within our Medical Imaging Department, you are a skilled, reliable and energetic Customer Care Bookings Officer who possesses a passion for person centred care. You are able to work autonomously and within a team and are able to communicate effectively with members of your team and members of the public. You are able to work on a rotating roster which may include occasional weekend work.
About us:
St Vincent’s Hospital Sydney is a leading not-for-profit organisation providing health services to our community. Guided by our values of compassion, excellence, integrity and justice, we promote a culture of diversity and inclusion and empower our people to learn, grow and innovate.
Benefits of working at St Vincent’s include:
• Generous salary packaging and Fitness Passport for eligible staff
• Opportunity to access a wide of range of clinical and non-clinical education programs
• Supported post graduate opportunities within applicable fields
• Career development opportunities across the St Vincent’s Health Australia Network
• Employee Assistance Program
• Work/Life balance
Diversity and Inclusion at St Vincent's:
St Vincent's is committed to employing a workforce that reflects the community we care for. We strongly encourage applications from people that are Aboriginal and Torres Strait Islander, culturally diverse, sexuality or gender diverse and/or living with disability.
Employment with St Vincent's is subject to you having current immunity status that complies with the Occupational Assessment, Screening & Vaccination against Specified Infectious Diseases - NSW Health Policy Directive (PD2024_015) or subsequent revisions in force. Appointment and ongoing employment will be subject to continued compliance with this policy directive.
Application Instructions:
To have your application considered you are required to upload a current CV/Resume as well as a separate cover letter/document addressing the ‘Selection Criteria’ as below. Internal applicants i.e. current employees of St Vincent’s Hospital or an entity of SVHA are required to apply via their Workday account.
Selection Criteria:
1. Personal integrity and demonstrated commitment to the Philosophy, Mission and Values of Mary Aikenhead Ministries and St Vincent’s Health Australia.
2. Possess strong communication and interpersonal skills, both written and verbal
3. Able to manage stakeholder expectations when scheduling appointments across a busy diary
4. Demonstrates the ability to perform multiple tasks simultaneously to achieve targets
5. Demonstrates high level of attention to detail and ability to follow detailed instructions
6. Ability to maintain confidentiality and a high degree of personal responsibility
Application will close on 16 September 2024
Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.
Review the following documents:
JR136249_Job Demands Checklist and Health Declaration Form ADM L4 Apr 2024.pdf
At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.
For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at [email protected]
View Reconciliation Action Plan
Website: https://svhs.org.au/
Headquarter Location: Darlinghurst, New South Wales, Australia
Employee Count: 1001-5000
IPO Status: Private
Industries: Association ⋅ Education ⋅ Health Care