Would you like to progress your career working for a great insurance company?

Do you have an insurance background working as a Business Analyst?

Come and join our Direct Operations & Change team here at Markel
What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit among our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realise our potential, we can help others reach theirs.

Join us and play your part in something special!

The opportunity:

It’s an exciting time to join Markel as our business grows. We have just moved into brand-new innovative offices in Leeds city centre right next to the train station, and we currently have an exciting opportunity for a dynamic Business Analyst to join the Direct Operations & Change Team situated across our Manchester & Leeds offices. This role will be responsible for bridging the gap between business objectives and technological solutions. The BA is a key component of the Operations & Change team supporting the delivery of strategic projects within the change roadmap, initiating, implementing change and process simplification and improvements, working with multi- functional teams across the Direct division and the wider business and with third party system providers. A combination of technical and non-technical skills are key to this role.

What you’ll be doing:

• Requirement Gathering and Analysis: Collaborate directly with partners to collect detailed requirements. This includes conducting interviews, workshops, and surveys to understand business needs and objectives

• Documentation: Create comprehensive documentation that outlines business requirements, functional specifications, and process mappings, serving as a reference for development teams and project managers. Create visual representations of processes to understand and optimise workflows

• Solution Design: Partner with IT teams to design solutions that meet business requirements. This involves developing use cases, workflow diagrams, and functional requirements

• User Acceptance Testing (UAT): Coordinate and manage the UAT process to ensure the solutions meet predefined requirements. Develop test plans, test cases, and facilitate testing sessions with end-users

• Project Management Support: Assist project managers with planning, coordination, and execution of IT projects. This includes project scheduling, resource allocation, and risk management

• Stakeholder Communication: Serve as a liaison between business units and IT teams, ensuring clear and consistent communication to keep all collaborators informed about project progress and changes

• Problem-Solving: Identify and resolve issues during project implementation. This involves risk management, solve technical problems and devising alternative solutions.

• Process Improvement: Analyse existing business processes to identify areas for improvement. Recommend and implement changes to enhance performance and efficiency. Capability to identify and uncover improvement opportunities or gaps within workstreams from a BAU perspective

Our must haves:

• Experience as a Business Analyst within the insurance industry

• Highly effective at translating business requirements into user stories in a format that is easily consumable by Agile teams

• Experience generating robust documentation to support the rollout of new systems and improvements

• Require candidates to have familiarity and/or experience with various digital technology applications and software, ideally someone who is technically inclined.

• A good grasp of understanding of business processes Vs knowing how tech integrates to provide better solutions

• Proficient in Excel, Visio, and various other Microsoft applications

• Adaptability and capability to conform to the Markel Style and work methods

• Proficient in business and technical stakeholder management, sensitive to the needs of each stakeholder yet comfortable to challenge where appropriate

• Competent facilitator of workshops to achieve focused outcomes

• Proven experience working independently

• Excellent written and oral communication skills, with the ability to communicate to a wide range of audiences

• Work closely with development and product teams to ensure accurate implementation of requirements

• Assisting during the execution of user acceptance testing and supporting client through to BAU

• Understanding of the Project Life Cycle and Agile/Waterfall development and testing principles

Who we are:

Markel Corporation (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further

What’s in it for you:

• A great starting salary plus 17% annual bonus & strong benefits package…

• 25 days paid holiday plus Bank Holidays, with the opportunity to buy / sell extra leave

• Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer

• There are countless opportunities to learn new skills and develop in your career, and we can provide the support needed to do just that!

Are you ready to play your part?

Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at [email protected] or call us at 0161 507 5827 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.

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