About the Team

In an increasingly competitive environment, organizations must deliver strong performance while meeting stringent reporting and information demands. Our Managed Services team supports insurance clients by providing reliable, high‑quality service and a clear technology strategy that supports both current needs and future growth.

Role Overview

Managed Service Analyst II provides technical support for IBMi/AS400 environments and core CMD/GDS applications, ensuring stable production operations, timely issue resolution, and reliable service delivery for clients.

What You Will Do

• Provide in‑depth technical and product support to clients on IBMi/AS400‑based systems.
• Handle customer queries via phone, email, or chat with professionalism and accuracy.
• Resolve issues related to installation, system operations, maintenance, and application compatibility.
• Troubleshoot AS400 jobs, CL programmes, message queues (MSGW), and system interactions, recommending corrective actions.
• Document client observations, recurring issues, technical findings, and support activities.
• Reproduce and analyse issues in controlled test environments across IBMi and integrated platforms.
• Collaborate with cross‑functional teams to support business processes and enhance overall product quality.

What You Bring

• Hands‑on experience in a production support environment, preferably on IBMi/AS400.
• Strong SQL skills with experience in DB2/400; knowledge of Oracle PL/SQL is an advantage.
• Sound understanding of AS400 operations (CL commands, job tracking, subsystems, spool files) and comfort with Unix/Linux commands.
• Ability to diagnose and resolve application, batch, or system‑level issues efficiently.
• Strong written and verbal communication skills with a customer‑focused mindset.
• Ability to multitask, work independently, and collaborate effectively in high‑pressure environments.

Additional Requirements

• Willingness to work in Rotational Shifts
• Strong analytical and problem‑solving abilities.
• Experience in banking, finance, or listed derivatives is preferred.
• Ability to manage expectations and deliver reliably.

Qualifications

• Bachelor’s degree in computer science or related field.

Competencies

• Fluent in English.
• Strong collaboration, organization, and documentation skills.
• Self‑driven with the ability to work both independently and within a global team.

What We Offer

• A role with significant responsibility and growth potential.
• Professional development and career advancement opportunities.
• The backing of FIS, a global leader in financial technology with 50+ years of experience and 53,000 employees serving 20,000 clients worldwide.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass