We are looking for a Manager,Deal Operations to lead one of our deal operations teams. You will have a dual focus on overseeing daily sales operations and looking towards process optimization and improvement. The ideal candidate will be able to think strategically on a process level,execute in the details, and understand the entire quote-to-cash process from start to finish.

 

You will report to our Director, Revenue Operations Excellence. This is a remote eligible position and you may work remotely from anywhere in the US where Smartsheet is registered.

 

You Will:

• Lead, manage, and develop a team of Partner Operations Specialists who review and provide guidance on all Partner deal types.
• Create, publish, and monitor key performance indicators to capture and manage team effectiveness.
• Drive development of the team and monitor outcomes and achievement levels. 
• Responsible for creating, tracking and editing process documentation.
• Drive teams operational performance within Salesforce CPQ to ensure all orders are processed completely & accurately
• Partner with Sales Leadership & Partner Program stakeholders to provide input and recommendations on non-standard orders based on billing and revenue objectives to minimize deal rejection
• Partner with internal teams (Order Operations, Finance, Legal, Field Systems and Sales teams) and Channel Partners  to improve and implement best practices across the organization in relation to renewals, quote-to-cash and provisioning
• Manage specialized deal escalations and partner with other teams for approval and resolution
• Collaborate with finance operations, billing, and collections to optimize order processing to minimize booking errors
• Support, investigate and resolve all contract/order related issues
• Prepare team schedules and reports for management regarding key metrics
• Partner with sales leadership and Channel Partners to support contract negotiations for EOM, EOQ. and EOY close 

You Have:

• Bachelor's degree preferred or equivalent experience
• Strong knowledge of Channel Partner Ecosystems
• 5+ years of experience in Order Management, Deal Desk, Billing, or Finance Operations
• 2+ years experience in a managerial/supervisory role
• Working knowledge of Saas sales cycles, Renewals and Operations 
• Ability to manage high volume of transactions and escalations with nonstandard terms
• Experience with Salesforce and SalesforceCPQ

Perks & Benefits:

• Fully paid Health & Life insurance for full-time employees and family members
• Equity - Restricted Stock Units (RSUs) for eligible roles
• Monthly stipend to support your work and productivity
• Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc.
• 12 days paid Vacation + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks including a counseling membership and your own personal Smartsheet account
• Teleworking options from any registered location in Costa Rica (role specific)