The Senior Manager supports the implementation of ORRO Strategy and Mandate, and manages and coordinates various projects of moderate and large scope and complexity through all phases of initiation, development and implementation.

The role will also build and maintains Operational Risk & Resilience Oversight (ORRO) SharePoint sites and JIRA tool, and identify useful tools/workflows to enhance communications across teams and businesses. The role also interacts with many team members within risk functions as well as business management across Manulife. The Senior Manager will report directly to the Head of ORRO Governance, Reporting and Risk Program Oversight.

This is a Hybrid opportunity in our Toronto Head Office where you will come into the office Tues, Wed, Thurs and can work from home on Mon and Fri.

Position Responsibilities:

• Support the delivery of ORRO priorities, develop executive presentation materials and performance reports.
• Supervise industry trends and conduct external research for strategic insights.
• Develop and maintain delivery roadmaps.
• Assist in critical communications and support internal communication strategies.
• Monitor project progress, identify potential risks, and implement effective mitigation strategies.
• Conduct regular project status meetings and report on project progress to collaborators and executive management.
• Ensure projects are delivered on time, within scope, and on budget, maintaining high-quality standards.
• Facilitate post-project evaluations to identify lessons learned and implement continuous improvement practices.
• Handle stakeholder relationships by building trust, ensure clear communication, and align project objectives with stakeholder expectations. Act as the primary liaison, facilitating collaboration and resolving conflicts to ensure that stakeholder needs are met and project goals are achieved successfully.

Required Qualifications:

• University degree from reputable university or equivalent experience
• Minimum 9 years' experience in Project management, Report and analysis
• Tool Proficiency: Advanced use of project management software like Microsoft Project, Jira, Trello, or Asana or traditional project management plans
• Decision-Making: Ability to make informed, timely decisions to keep projects on track.
• Communication Skills: Strong written and verbal skills for reporting, presentations, and facilitating meetings.
• Strong understanding of operational risk is preferred, but not required
• Ability to build and maintain relationships with various key internal stakeholders from key contributors to senior executives.
• Experience with developing business case, project overview and dashboard, presentations (highly proficient with PowerPoint, Visio, etc.)
• Experience with developing and maintaining SharePoint sites and managing ongoing access rights.
• Experience working in a financial institution preferred
• Strong analytical and problem-solving skills

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Waterloo, OntarioHybrid

Salary range is expected to be between

$80,700.00 CAD - $145,260.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.