About Oshkosh Airport, an Oshkosh company

In an airport emergency, there is no room for error. From ARFF trucks to snow trucks, at Oshkosh Airport Products, our products are built to help the everyday hero respond with maximum confidence. Our products are built with innovative technology, unmatched chassis performance, advanced safety systems, rock-solid durability and brute force strength all around the world. We take pride in building products with unparalleled reliability so our customers can meet their airport's unique challenges.

To provide parts service and support information to Pierce Manufacturing authorized dealer organizations which will enable them to properly maintain their products. Participate actively in the streamlined process that enables Customer Service to provide support from beginning to end with an improved customer satisfaction rating. Foster a positive working relationship and effective communication with internal personnel, dealer representatives, and the customer to provide quality service in a timely manner. Work to achieve company goals, utilizing effective communication, and support all aspects of customer service in everyday business activities. Offer parts expertise support to the Account Representative, Shipping personnel, and Technical Support.

YOUR IMPACT:

• Review, identify, and supply accurate information in order for another to maintain or repair our products in a timely manner. When necessary, coordinate information, parts, or service requirements with outside sources to the satisfaction of our customers

• Assist in the investigation of customer complaints or escalated, unresolved issues. Active involvement may be necessary to resolve the issue equitably in the best interest of all parties

• Attend and actively participate in departmental meetings to assist in determining the best course for the department to be successful and provide an environment for learning

• Engage with other departments within the organization to build positive relationships and resolution to reoccurring issues and/or issues that may

• Support internal department sales goals. Provide information and support to dealer organizations to procure promotional items

• Responsible to document dealer inquiries and necessary information within the call tracking system thoroughly

• Partake in training opportunities to develop skills to better understand Oshkosh Corporation's products, current technology and/or product available to the field; as well as personal growth opportunities to excel at providing customer support

• Provide clerical and non-clerical duties within the department when necessary

BASIC QUALIFICATIONS

• Associate’s degree in a related field

• Three plus years of related work experience

STANDOUT QUALIFICATIONS

• Experience working with automotive or heavy-duty parts

Pay Range:

$39,600.00 - $60,600.00

Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at [email protected].

Oshkosh Corporation is an Equal Opportunity and Affirmative Action Employer. This company will provide equal opportunity to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Information collected regarding categories as provided by law will in no way affect the decision regarding an employment application.

Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.

Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.