Join our Hungary team as a Customer Care Representative (f/m/x) to provide world-class customer service over the phone in support of clinical trials deployed at hundreds of clinical sites worldwide.

What We Offer

• Competitive compensation + shift allowances

• Hybrid work environment (50% Home office)

• Private medical coverage and MetLife protection

• SZÉP Card and telework reimbursement

• Engaging employee events and hybrid technology support

What You'll Be Doing

• Receive phone calls or other communications from clients requesting assistance. Evaluate the situation and provide accurate resolution to the issue.

• Document every customer interaction in a detailed and structured manner.

• Maintain and update our internal knowledge base and other sources.

• Handle re-supply and report requests in a timely and efficient manner.

• Assist clients with any technical problems with our equipment.

• Troubleshoot transmission or other equipment usage problems.

• Provide recommendations for service set-up, usage and troubleshooting.

What We look For

• Availability to work full time and shifts (rotations to occur every four weeks and are expected to include morning, evening, weekends, and/or holidays as assigned, premium pay will be provided to accommodate the rotating shift)

• Must have excellent written and spoken English language skills

• Must have fluent knowledge in one or more additional European languages like French, Spanish, Italian, Portuguese or German.

• Good capacity for teamwork

• Ability to work independently and demonstrate initiative in resolving issues

• Patience and Customer Service skills in difficult situations and the ability to defuse potentially stressful situations for Clario clients

• Effective written and verbal communication skills; able to speak well and represent Clario in a professional manner

• Working knowledge of MS Office tools

At Clario, our purpose is to transform lives by unlocking better evidence. It’s a cause that unites and inspires us. It’s why we come to work—and how we empower our people to make a positive impact every day. Whether you're advancing clinical science, building innovative technology, or supporting our global teams, your work helps bring life-changing therapies to patients faster.