Project Role : Service Delivery Operations Lead
Project Role Description : Manage end-to-end operations for client deals and delivery capabilities for a complex offering. Own service quality, cost, and leadership of delivery teams. Contribute to solution development, growth and sales.
Must have skills : Site Reliability Engineering
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As a Service Delivery Operations Lead, you will manage end-to-end operations for client deals and delivery capabilities for a complex offering. You will own service quality, cost, and leadership of delivery teams. Additionally, you will contribute to solution development, growth, and sales. Your typical day will involve overseeing the operations of client deals, ensuring service quality and cost efficiency, leading and managing delivery teams, and actively participating in solution development and sales efforts. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Expected to provide solutions to problems that apply across multiple teams - Manage end-to-end operations for client deals and delivery capabilities - Own service quality, cost, and leadership of delivery teams - Contribute to solution development, growth, and sales - Ensure efficient and effective delivery of services - Identify areas for improvement and implement necessary changes - Monitor and analyze performance metrics to drive operational excellence - Build and maintain strong relationships with clients and stakeholders - Lead and motivate delivery teams to achieve targets and deliver high-quality services - Collaborate with cross-functional teams to drive successful project delivery - Stay updated with industry trends and best practices to drive innovation and continuous improvement Professional & Technical Skills: - Must To Have Skills: Proficiency in Site Reliability Engineering - Experience with incident management and resolution - Strong knowledge of IT infrastructure and cloud technologies - Expertise in implementing and managing monitoring and alerting systems - Hands-on experience with automation tools and scripting languages - Good To Have Skills: Experience with DevOps practices and tools - Familiarity with containerization technologies such as Docker and Kubernetes - Knowledge of CI/CD pipelines and configuration management tools Additional Information: - The candidate should have a minimum of 12 years of experience in Site Reliability Engineering - This position is based at our Bengaluru office - A 15 years full-time education is required Experience: Minimum 20 years hands on experience in Application & Infrastructure Automation as an SRE for a multi-Cloud Environment. Expectation: Candidate should have Enterprise exposure in Data Center & Public cloud – AWS & Azure, DevOps, Microservices and Coding. An Enterprise Architect with extensive technical expertise to work automating Toils and reduce technical debt. Candidate should have extensive exposure on Infrastructure in cloud with IAC, Python, PowerShell, Ansible, GitHub, Jenkins, Terraform, JSON, Puppet etc. Should be Handson and well experienced in end client discussion on technical and business requirement. A candidate having more than 15+ years of experience in Infrastructure which includes design, build and deployment in DataCenter services and Cloud. Well familiar with Coding, design, build and deployment with CI/CD Pipelines. Should have at least two end-to-end project design, implementation and support as an SRE. Should be well familiar on identifying opportunities which includes technical debt, reducing waste and coding techniques specially on IAC. Knowledge on SPLUNK is an added advantage. Should have working knowledge on any Observability tool and other enterprise monitoring tools is an added plus. Certifications: One Data Center technologies and Cloud. Desired exposure: • Exposure and hands-on exposure on Publc Cloud – Specially on Infrastructure. • Should be well versed with Monitoring, Observability and other enterprise management tools. • Extensive exposure on coding using python. Powershell, Ansible, Jenkins, Terraform etc. • Exposure as an hands-on SRE atleast for 5+ years. Must Haves Skills: • Exposure to automation – Specially IAC, building Pipelines in public cloud, Deployments, ARM & other templates. • Strong knowledge on Coding – Python, Powershell, Ansible, Jenkins, Terraform, Git, JSON , Puppet etc. • Strong in SRE knowledge and exposure specially identifying toils, techdebt, reducing waste etc. • Designing, Creating an Observability framework • Must have exposure on SPLUNK and other enterprise management tools • IaaS/PaaS products - Support for Containers and Cloud Native Stack • Lateral and Logical Troubleshooting as Cloud admin. • Complete understand of Cloud Network topology • Docker- Design/Built/Deployment – At least 2 years of technical exposure • CI – CD exposure – with Full end-to-end DevOps life cycle experience. Responsibilities: • Leadership skills to run it as a business to achieve targeted goals as an SRE. • Working with business and other stakeholders to transform technical & functional requirements. • Should be well versed with Command Center requirements • Exposure to Command Center to manage critical events. • Exposure as an SRE with strong coding background to automating Toils. • Troubleshooting, health check, administration, management, vendor coordination, interaction with external partner, elevation to stakeholders for support or application teams for application development related issues (bug, code maintenance, code evolution) • Capacity monitoring; monitoring; application availability managements & monitoring, reporting and maintenance activities (if documented) • Work on reduction of repeated failures; generate reports, dashboards • Performance review: performance management, tuning, fix issues, work on reduction of repeated failures, scripts, automation • Generate reports, dashboards, deploy agents • Monitor Docker Envelops, maintain Dockers images • Work on reduction of repeated failures; generate reports, dashboards • Supporting Compliance requirements Professional Skills: - Must To Have Skills: Proficiency in Site Reliability Engineering. - Strong understanding of project management principles and methodologies. - Excellent communication and relationship-building skills. - Ability to lead and motivate teams to achieve project goals. Additional Information: - The candidate should have a minimum of 15 years of experience in Site Reliability Engineering. - This position is based at our Bengaluru office. - A 15 years full-time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.