Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Network Infrastructures
Good to have skills : Network Security Operations
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring that our world-class systems operate seamlessly. You will utilize your exceptional communication skills to provide quality support and maintain client satisfaction, while also leveraging your deep product knowledge to design effective resolutions for any challenges that arise. Roles & Responsibilities: • Design, implement, and support enterprise network infrastructure, including LAN, WAN, and data center environments. • Configure, manage, and troubleshoot Cisco routing and switching platforms with a focus on high availability and performance. • Deploy and maintain Cisco Nexus 9000 series switches within data center networks. • Administer and troubleshoot Cisco ASA firewalls/FortiGate Firewalls and Firepower Threat Defense (FTD) appliances, including policy configuration and advanced security features. • Manage and optimize Meraki SD-WAN solutions. • Provide Tier-2 support for complex issues in security, routing, and switching, ensuring minimal downtime and quick resolution. • Collaborate with cross-functional teams to support projects, upgrades, and migrations. • Assist with the basic configuration and troubleshooting of F5 load balancers and Cisco ISE (Identity Services Engine). • Maintain accurate documentation of network diagrams, configurations, and standard operating procedures. Professional & Technical Skills: • Strong hands-on experience in routing and switching (OSPF, BGP, EIGRP, VLANs, STP, HSRP/VRRP). • Should have a Knowledge of Cisco Nexus 9K platforms and data center networking. • Expertise in Cisco ASA/FTD and FortiGate firewalls including advanced security features. • Experience with Meraki SD-WAN deployment and management. • Solid troubleshooting skills across security, routing, and switching. • Basic understanding of F5 load balancing and Cisco ISE. • Familiarity with network monitoring and management tools (SolarWinds, Prime, etc.). • Strong analytical and problem-solving abilities with excellent documentation skills. • Working knowledge of Ubiquiti UniFi wireless solutions and Extreme Cloud networking. Additional Information: - The candidate should have minimum 6 years of experience in Network Infrastructures. - This position is based at our Bengaluru office. - A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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