Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

 

As the Team Leader – Meetings & Events CoE – Venue Sourcing and Delegate Management, you will play a critical role on the Meetings & Events CoE (Centre of Excellence) strategy and operating model transformation initiatives within Meetings & Events. You will lead the Venue Sourcing and Delegate Management Operations team in the CoE, with team members based in Mexico supporting our local teams across USA and Canada.

Our mission is to develop and grow as a team, and we want the pillars of this growth to be based on accuracy, efficiency, reliability, and a structure that prioritizes process adherence. 

Our Venue Sourcing and Delegate Management Team in the CoE supports customers globally and work within Amex GBT’ s framework, in alignment with the laid down standard operating processes, ecosystem, and technology strategies. Our team members have elevated level of expertise at taking a consultative approach in the conversations with the customers and translating their needs into successful meetings or events. 

We are looking for a Team Leader who can establish more efficient practices, align functions and stakeholders, and support adoption to help scale up this innovative service-support model at an accelerated pace. You will create and encourage a positive and open work environment to improve quality of work life for the team members, celebrate collaboration initiatives among the cross functional teams and support learning and growth opportunities across all levels.

What You'll Do:

People management:

• Coaches and develops direct reports by providing feedback on performance expectations and assisting with development plans. Conducts one-on-one meetings on a regular basis and ensures continuous improvements of the processes.
• Creates and encourages a positive and open work environment to improve quality of work life. Drives a strong customer focus mindset within the team.
• Manages routine activities like recruiting, budgeting, planning, project execution, quality improvements, partner relationships, performance evaluations, operational efficiency, and service level management.
• Provides performance-based rewards and recognition to reinforce behavior as it occurs.
• Ensures people related paperwork and system updates are current for direct reports and their teams.
• Reviews, tracks and/or approves vacation time, expense reports, payroll, time, and other employee systems for direct reports.
• Functions as subject matter expert (SME) to ensure consistency and training for all, using standard methodology approach, experience, and knowledge.

Stakeholder relationships and strategy:

• Builds relationships, leverages strong mechanisms to stay connected and gathers feedback from various cohorts, both internally and externally.
• Represents the “Voice of the Customers” within the COE leadership to advise and influence decisions on innovative solutions, processes, and partnerships.
• Resolves problems and removes obstacles through interaction with other functional departments.

Processes and reporting:

• Functions as the single point of accountability for process governance, projects delivery and reporting for the team.
• Maintains accurate and up-to-date tracking information of all matrices related to key performance indicators.
• Governs accurate records, system input, and complete file management as outlined in American Express M&E and client policies and procedures.
• Strategizes with leaders to analyze, forecast, and manage headcounts and operational measures to track results and ensure operational profitability.
• Works on special projects as assigned by the Manager.
• Keeps abreast of industry standards and trends related to responsibilities.
• Supports other duties as assigned.

What We're Looking For:

• Minimum 7 years of experience in Meetings & Events, hospitality, or related industries.
• Fair business communication skills in English language is a must, any other language is a plus.
• 3-4 years of proven people leader - management experience in a diverse, global, and matrixed organization. Experience of managing remote teams will be advantage.
• Knowledge of M&E related technologies (Cvent) and their relevance and application in support of a global strategic meetings program will be an advantage.
• Extended experience in meeting venue sourcing, negotiation, contracting and event management end to end.
• Experience leading customer programs and/or consulting projects in an Enterprise space us a plus.
• Ability to project manage and work with minimal guidance.
• Prior experience in effectively handle multiple projects/demands.
• Ability to travel by airplane, boat, rail and/or car.

     

Location

Mexico

     

Click here to learn more about the benefits we offer in Mexico.

     

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!