The HR Operations Analyst is part of a global team providing HR Operations backend support taking care of, but not limited to below activities:

• Queries, requests, and issues resolution
• Data support, Maintenance and Mass Data Record support (Template creation & Validation)
• Functionality Enhancement Support
• Vendor coordination

Key Responsibilities

• Reports to HR Operations Supervisor.
• Responsible for managing day-to-day operations of the Global HR Administration team by monitoring workflow and employee records and tracking service gaps.
• Continuously seeks quality and process improvement, and additional opportunities for Shared Services support which includes identification of services, collaboration with other business teams, plan development, and execution.
• Continuous focus on efficiency by managing SLA and SOP/Policy requirements.
• Drive continual process improvements focusing efforts on the achievement of “best in class” shared service center.
• Develop and maintain HR Operations knowledge for Workday application and provide application support and resolution of Tickets assigned by the HR Users/Employees.
• Use the ticket management tool to update ticket’s progress. Trouble-shoot, document User support tickets, and drive them to closure in a timely manner following FME processes.
• Interact with Users at all levels of the organization as well as vendors and customers, as needed, to support HR Operations query resolution.
• Execute data maintenance activities including preparation of mass record transaction templates, update supervisory organization, cost center, company, location and custom organizational structures, transaction data changes, run data audit reports etc.
• Escalate problems using defined escalation procedures.
• Proper maintenance of employee records in Documentation Repository tool.
• Participate in any testing and parallel runs for any HRIS support.
• Will be expected to be available to provide support on an as needed basis when there are unscheduled incidents, crisis management, and scheduled maintenance. This can include nights and weekends.

Core Competencies Qualifications, Experience and Characteristics

• Bachelor’s degree preferably Business/Psychology or any related course.
• Minimum of 1-3 years extensive experience in human resources management and HRIS support.
• With experience working in a Shared Services environment (preferably HR Shared Services).
• Enterprise Resource Planning knowledge in the following areas/modules preferred: Workday (or similar), SAP, ESP System, Ticketing Tool such as Dovetail/Service Now, Human Capital Management (HCM), HR Core, Absence & Time-off, Benefits, Compensation, Job Catalogue, HR Adm, HR IT and HR Reporting.
• Good understanding of HR business processes. Familiar with standard concepts, procedures and practices within HR.
• Must have excellent customer service skills and must be a problem solver with strong analytical skills and creative thinking abilities.
• A good team player with the ability to manage diverse stakeholder group with differing requirements.
• Good collaboration and ability to work cross functions and cultures beyond borders.
• Ability to manage multiple assignments and tasks simultaneously with flexibility and proactiveness.
• Should be able to Work in a continuously changing environment.
• Great communication and interpersonal skills.
• Language capability: Fluency in English is a must both written and verbal.
• Ability to speak other Asian languages would be an added advantage.
• Willing to work in shifting schedule depending on business need.