Posted:
8/11/2024, 5:00:00 PM
Location(s):
Ontario, Canada ⋅ Mississauga, Ontario, Canada
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support ⋅ Medical, Clinical & Veterinary
At MediSystem Pharmacy, you can use your skills to do meaningful work that has a real impact, in an environment that promotes learning, growth and opportunity. Whether it's your first job or you're ready for a new challenge, MediSystem Pharmacy can turn your potential into performance that is recognized and rewarded. We offer competitive pay, full benefits, and a work-life balance.
Why this role is important?
Pharmacy Assistant, Customer Service Representative, Operations
About Us:
MediSystem Pharmacy, a Shoppers Drug Mart Company, is an established specialty pharmacy that provides pharmaceutical dispensing and clinical pharmacy consulting services to long term care facilities across Canada.
MediSystem Pharmacy is committed to optimizing the health, wellness and safety of all residents that we service through the introduction of innovative technologies, continuing education, enhanced clinical services and seamless medication delivery.
Our company's CORE values reflect how we treat all residents, staff in the homes as well as our employees. We CARE about all Canadians, we believe in OWNERSHIP and accountability, RESPECT, and EXCELLENCE in the services we provide.
At MediSystem Pharmacy, you can use your skills to do meaningful work that has a real impact, in an environment that promotes learning, growth and opportunity. Whether it's your first job or you're ready for a new challenge, MediSystem Pharmacy can turn your potential into performance that is recognized and rewarded. We offer competitive pay, full benefits, and a work life balance.
About the Role:
The Customer Services Representative will be the first point of contact for Customer inquiries and accountable and responsible for providing exceptional customer service to all external and internal customers, ensuring that the unique needs of patients, nurses, homes and program requirements are met. The Customer Service Representatives (CSR’s) role is to enthusiastically and consistently deliver on the MediSystem vision of “providing an exceptional experience through superior customer service offerings”. The CSR must ensure every customer interaction is carried out in a professional, courteous and efficient manner with high integrity and commitment to ‘wow’ our customers
Key Responsibilities:
This role requires employees to be flexible to work a variety of shifts during the business’ hours of operations, which include evening and weekend shifts, and statutory holidays.
Qualifications:
Employment Type:
Full timeType of Role:
RegularShoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.
Website: https://shoppersdrugmart.ca/
Headquarter Location: Toronto, Ontario, Canada
Employee Count: 1001-5000
Year Founded: 1962
IPO Status: Private
Industries: Health Care ⋅ Mobile Apps