Posted:
9/10/2024, 7:24:05 AM
Location(s):
Ohio, United States ⋅ Hudson, Ohio, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
SUMMARY
The responsibility of the Picker/Packer - Ship From Store (SFS) is first and foremost to deliver a premium customer experience by providing the best shipping experience for our customers and making JOANN their happy place! The role of the Picker/Packer - SFS is to quickly and accurately pick and pack online orders so that they can be shipped out directly to the customer. This work takes place overnight to maximize productivity so that we can process hundreds of orders per shift. The Picker/Packer - SFS will also embody characteristics and perform the duties of Hearts, Hands, Minds, and Inspire.
ESSENTIAL RESPONSIBILITIES
HEARTS
• Ensures orders are received timely- focusing on our customers and their experience as priority number one
• Asks questions and identifies opportunities to ensure internal processes support our customer-centric focus
• Proactively drives continuous communication through the team and leadership to identify increased efficiencies and progress to goals
HANDS
• Picks, prepares, and packs online orders for the Ship from Store (SFS) and Buy Online Pick up In Store (BOPIS) programs
• Assembles, labels, and completes system transaction of shipping for each individual shipment accurately and efficiently to ensure excellent customer service
• Unloads freight from the truck and sorts it according to company procedures. Loads completed Ship from Store orders onto the truck for delivery directly to customers
• Participate in Loss Prevention procedures related to Omni-Channel processes
MINDS
• Processes online orders in a productive and efficient manner in order to meet daily shipping quotas
• Maintains high standards throughout the back room by ensuring the area is well organized and by cleaning up any spills/messes with a sense of urgency
• Works to minimize shrink or shipping errors in the store by following proper policies and procedures with attention to detail
INSPIRE
• Assists other Team Members with tasks to ensure that the team exceeds expectations set by Store Management
• Works with Store Management and other Team Members on projects in a friendly and professional manner
• Assists with training new Team Members on a variety of JOANN processes in the store
PHYSICAL REQUIREMENTS
EXPECTED AVAILABILITY
Part-time status requires availability that meets the needs of the store. Part-time Team Members are generally scheduled to work less than an average of 28 hours per week in a measurement period, as defined by JOANN and are not guaranteed any particular number of hours per week. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays. Hours are scheduled according to needs of the store and the team member's availability. Relocation may be required for career progression.
EDUCATION / EXPERIENCE
Education Minimum: High School Diploma, GED, or equivalent
Experience Minimum: 1+ years experience in a customer centric environment preferred
This position will be located at:
5381 Darrow Rd Hudson, OH 44236-4007Eligibility for benefits and incentives is dependent upon employment status. JOANN offers the following benefits and incentives to eligible Team Members:
For more details on benefits and eligibility requirements, Click Here or visit https://joann.myben.site/
JOANN is an Equal Employment Opportunity Employer. This job summary is intended to be brief and does not list all duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. JOANN is an at-will employer, which means that your employment may be terminated by JOANN or yourself with or without notice or cause unless the at-will arrangement is modified by a written agreement signed by both you and and authorized representative of JOANN.
Website: https://joann.com/
Headquarter Location: Hudson, Ohio, United States
Employee Count: 10001+
Year Founded: 1943
IPO Status: Public
Industries: Consumer Goods ⋅ E-Commerce ⋅ Home Decor ⋅ Retail ⋅ Shopping