Job Summary

Survey’s Vacation Ownership tour guests prior to exiting the tour.  Presents to and offers the non-purchasing guest the opportunity to purchase the Encore vacation package in order to experience prior to purchasing membership.

Expected Contributions

• Prepares each day to meet hotel and resort guests as a professional Corporate Representative by appropriate dress, grooming, approved and organized sales materials.
• Adheres to department policies, procedures, and performance guidelines.  Meets or exceeds established sales goals within guidelines.   
• Surveys non-purchasing tour guests and presents package information according to department training specifications and direction of management.  
• During survey questions, recognizes opportunity and when appropriate, enables guest to again consider purchasing vacation ownership before exiting. Completes the sale as directed by management.
• Uses approved sales presentation and support materials effectively and exclusively.
• Invites the guest to purchase the vacation package according to training specifications and management, conforming to the financial requirements of the Package. 
• Completes all appropriate Explorer Package Holder documents and follows all approved closing and settlement procedures.
• Maintains the highest level of company and competition product knowledge by attending all required training sessions.
• Adheres to all established Sales, Marketing, and corporate policies, procedures, and position requirements for licensures, certifications.

Candidate Profile

• College Degree and/or Hotel Management degree preferred.
• Bilingual, ability to speak English and Spanish, fluently.
• Work ethic and integrity in presenting the product as per company guidelines, with no deviation.
• Exceptional customer service orientation and skills.
• Excellent written and verbal communication skills.
• Excellent Computer skills, including but not limited to Microsoft Office.
• Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from customers.
• Setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments. Demonstrate accuracy and thoroughness; Look for ways to improve and promote quality; Apply feedback to improve performance; Monitor own work to ensure quality; Prioritize and plans work activities; Use time efficiently; Set goals and objectives.
• Show respect and sensitivity for cultural differences; promote a harassment-free environment.
• Be consistently at work and on time; Arrive at meetings and appointments on time.
• Proven time management skills.
• Proven ability to work in a team environment and interact with all levels of the organization.
• Ability to work flexible hours and days. It is anticipated that the position will require working a provided schedule. Occasionally holidays and/or a six- or seven-day work schedule will be required.
• Stands, sits, or walks for extended periods. Ability to climb stairs.
• Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 35 pounds without assistance.

The job description is descriptive but not limiting.

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Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.