Posted:
10/29/2025, 7:58:16 AM
Location(s):
Utah, United States ⋅ Roy, Utah, United States
Experience Level(s):
Junior
Field(s):
Customer Success & Support
Workplace Type:
Hybrid
Northrop Grumman Global Operations Security is seeking a Computer Support Technician 2; this position will be located in Roy, UT and will require the selected candidate to be on-site, full-time, at our campus in Roy.
Responsibilities will include but not be limited to the following:
Resolve issues surrounding computer hardware, software, network, and telecommunications systems while demonstrating expertise in customer service.
Document and submit problem resolutions to the knowledge database in order to assist other Help Desk personnel with problem resolutions.
Record, maintain, and update records in the Incident Management system, perform analysis of problems and assist with corrective action to restore functionality, and work with technical, customer service, and development staff to resolve recurring problems and issues with applications and/or products.
Review input data to verify adequacy and appropriateness of material required for data processing and related operations.
Review output data to verify completeness, accuracy, and conformance to quality standards and specifications.
Maintain accurate internal records.
Basic Qualifications:
High School diploma or equivalent with 2 years of additional education and/or experience.
Applicants must be eligible to obtain a current DoD Secret level security clearance (at a minimum) within a reasonable amount of time following hire.
The selected candidate will be required to obtain a Special Access Programs (SAP/SAR) clearance within a period of time as determined by customer and/or program requirements.
Experience troubleshooting, installing, and configuring Desktops running Windows OS (including Windows 10), as well as the Microsoft Office Suite (Outlook, Excel, PowerPoint, Word).
The ability to lift 40 pounds.
Preferred Qualifications:
DoD 8570 IAT Level II baseline certification (example: Security+ CE).
Active DoD Top Secret security clearance.
Bachelor's degree in relevant field.
CompTIA A+, Network+, Dell, HP, or other certification(s).
Experience with remote administration.
Experience with PowerShell scripting.
Experience with zero and/or thin client devices.
Experience in Active Directory configuring user and computer accounts.
Cross-platform experience (i.e. two or more of the following: Windows, Linux, Solaris, OSX, UNIX, etc.).
Experience supporting VMware VDI (Virtual Desktop Infrastructure).
Website: https://northropgrumman.com/
Headquarter Location: Falls Church, Virginia, United States
Employee Count: 10001+
Year Founded: 1994
IPO Status: Public
Last Funding Type: Grant
Industries: Data Integration ⋅ Manufacturing ⋅ Remote Sensing ⋅ Security ⋅ Software