Location:

243 Consumers Road, Toronto, Ontario, M2J 4W8

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work.  We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

The Opportunity: Director, Workflow Optimization & Capacity Planning

We are seeking a strategic and technical leader to spearhead capacity planning and process optimization initiatives across Loblaw and Shoppers Drug Mart's extensive national pharmacy network. As Director, Workflow Optimization & Capacity Planning, you will be the principal architect and technical product owner for our critical scheduling and labour planning models. This role demands a hands-on approach to designing, developing, and deploying sophisticated analytical solutions that directly shape pharmacy workflows, ensuring they are not only efficient and scalable but also fully aligned with our patient care and experience objectives.

This pivotal role operates at the intersection of operational strategy, advanced workflow engineering, and complex analytical modeling. You will drive high-visibility, cross-functional initiatives deliver measurable improvement at national scale, collaborating with Pharmacy Operations, Finance, HR, and Technology. The right candidate pairs strong business acumen with deep technical expertise, someone who is equally comfortable updating code and performing deep analysis as making strategic operational recommendations to executives and committees alike.

Key Responsibilities:

• Lead the technical design and continuous development of complex capacity planning models, advanced scheduling algorithms, and robust scenario analysis frameworks to optimize Pharmacy Operations.
• Serve as the technical product owner for our enterprise planning and scheduling tools, ensuring their accuracy, scalability, and alignment with operational realities through rigorous technical validation and feature development.
• Design and execute workflow and process analysis via operational time studies and in-depth workflow assessments, leveraging statistical methods to validate assumptions, identify inefficiencies, and pinpoint opportunities for significant process re-engineering.
• Translate strategic business goals and stakeholder requirements into executable technical initiatives and analytical deep-dives that enhance workflow efficiency, patient care, and experience through system and process optimization.
• Lead the productive labour component of the enterprise planning and budgeting process, ensuring model outputs seamlessly integrate with financial processes and systems.
• Collaborate with cross-functional Operations, Technology, and store teams to develop and deploy sophisticated decision-support tools that empower store-level planning and performance.
• Develop and oversee data-driven business cases for labour and workflow transformation initiatives, quantifying potential impacts, technical feasibility, and verifying alignment to our operational strategy
• Define, implement, and monitor key performance indicators (KPIs) using advanced analytics platforms to evaluate efficiency gains and overall operational effectiveness, providing continuous feedback for model refinement.
• Champion a culture of systems thinking, operational excellence, and data-driven decision making across the organization.

Qualifications & Experience:

• A Bachelor's or Master's degree in Engineering, Operations Research, Computer Science, Data Science, or another quantitative discipline.
• 10+ years of progressive experience in analytical roles, ideally including positions in technical consulting or operational transformation, with a strong emphasis on quantitative modeling and process optimization.
• 5+ years in leadership roles, with a proven track record of driving high-impact, cross-functional technical initiatives and leading analytical teams.
• Strong business acumen coupled with understanding of financial models
• Ability to translate complex analytical insights and technical solutions into measurable process improvements and drive their successful execution.
• Prior hands-on experience in writing code (e.g. Python, R, Javascript, VBA) for algorithm development, analytical scripting, or developing complex automation
• Proficiency in SQL for complex data extraction, manipulation, and analysis from large datasets would be a strong asset

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.   Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture.  We believe great people model our values, are authentic, build trust and make connections. 

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. 

Employment Type:

Full time

Type of Role:

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

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