Job Purpose:  

The Senior Client Management Services Engineer is responsible for the design, engineering, lifecycle management, troubleshooting, and ongoing operation of modern client device management solutions within the global end-user computing environment of TD SYNNEX.

This role focuses on Microsoft Intune (MDM/MAM), Azure AD / Entra ID, and modern Windows, macOS, iOS, and Android management practices. The engineer will take a lead role in cloud-first endpoint management, security posture enforcement, automation, and software lifecycle management.

This role will:

Take the lead in managing software application deployment, configuration, and lifecycle using Microsoft Intune, Win32 app deployment, and Microsoft Store integrations.

Administer, monitor, and optimise the global Intune and Azure endpoint management environment, ensuring alignment with security and compliance standards.

Design, develop, test, and maintain Windows Autopilot, device provisioning profiles, compliance policies, and configuration profiles for all supported device platforms.

Optimise device configuration, application delivery, performance, and user experience through scripting, automation (PowerShell), policy design, and analytics.

Manage software lifecycle management, including application versioning, updates, patching strategies, and retirement of legacy applications.

Provide 3rd level support to Field Service Engineering teams and internal colleagues for complex device, enrolment, policy, and application issues.

This is a senior engineering role where technical leadership, solution ownership, and contribution to strategic initiatives are expected. Strong communication, coordination, and deep technical expertise are essential.

Responsibilities

• Take a leading role in managing the operation of the global Intune / Azure endpoint management infrastructure, ensuring it is secure, compliant, up to date, and aligned with Microsoft best practices.
  This includes application packaging, policy design, device compliance, conditional access alignment, and Autopilot provisioning.
  The role may also include leading initiatives to onboard new organizations, migrate legacy management solutions, and remediate non-compliant environments. (30%)

• Develop, test, maintain, and support automation and in-house tooling to improve endpoint management processes, including PowerShell scripting, Visual Studio .NET-based tools, Graph API usage, reporting, and dashboard creation. (35%)

• Provide 3rd level escalation support to Field Service Engineers and business colleagues, resolving complex endpoint, enrolment, policy, application, and identity-related issues. (25%)

• Create and maintain technical documentation, device standards, configuration baselines, asset inventories, and operational procedures. (5%)

• Actively seek opportunities to expand technical knowledge and skills, particularly around Microsoft Endpoint Manager, Azure, security, and modern workplace technologies. (5%)

Knowledge, Skills, and Experience

• 5–8 years of relevant experience in endpoint management, systems engineering, or modern workplace environments.

• Bachelor’s Degree in Systems Engineering, Computer Science, Information Technology, or a related field (required).

Preferred Education / Certifications

• Microsoft certifications such as:

  • MD-102 (Endpoint Administrator)

  • Azure Administrator (AZ-104)

  • Microsoft 365 Enterprise Administrator

• ITIL Foundation

• Strong working knowledge of TD SYNNEX enterprise applications (preferred)

Technical Skills

• Strong experience with:

  • Microsoft Intune (MDM/MAM)

  • Azure AD / Entra ID

  • Windows Autopilot

  • Compliance policies, configuration profiles, and Conditional Access

  • Win32 application packaging and deployment

  • PowerShell scripting and automation

  • Microsoft Graph API

  • Visual Studio .NET (C#/.NET) for tool development, automation, and integration

• Experience managing Windows 10/11 enterprise environments; macOS, iOS, and Android management is a plus.

• Familiarity with endpoint security concepts including Microsoft Defender for Endpoint, device compliance, and Zero Trust principles.

Professional Skills

• Excellent English communication skills, both written and verbal.

• Able to execute instructions and seek clarification when required.

• Strong attention to detail with accuracy and efficiency.

• Clear verbal and written communication skills.

• Ability to create and deliver formal presentations.

• Strong multi-cultural interpersonal and collaboration skills.

• Excellent organisational and time management skills, driving tasks to completion.

• Able to work constructively under pressure and meet deadlines.

• Maintains confidentiality and adheres to social, ethical, and organisational standards.

• Works independently with minimal supervision.

• Builds strong, effective working relationships.

• Demonstrates empathy and awareness of others’ needs and concerns.

• Learns new systems and technologies quickly.

• Advanced proficiency with relevant computer systems and tools.

Working Conditions

• Occasional non-standard work hours or overtime as business needs require.

• On-call availability as necessary.

• Professional office environment.

Key Skills

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!