Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : IBM WebSphere MQ
Good to have skills : IBM WebSphere MQ & Message Broker Administration
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by diligently investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to monitoring system performance, identifying potential disruptions, and ensuring smooth operation of critical applications. The position demands collaboration with different teams to maintain system stability and deliver timely solutions that support business continuity and operational efficiency.

Roles & Responsibilities:

Work on the Generic Requests, Incidents, Problem management and Change tickets. These include various types of object creation, maintenance and deletion. Start and stop of various apps/services. Triaging issues. Providing logs/errors.
Support various direct development and business user contacts with use clarification and guidance over Teams and Emails.
Monitor email alerts for various issues like memory, disk, CPU, Queue depth increasing, etc. and act promptly to prevent incident. Triage the issue as needed and work on the resolution.
Setup and monitor Dynatrace on ace/mq environments.
Identify new issues and create and setup the required jobs for maintaining the server health.
Setup Tivoli Application Dashboards and Email alerts for development teams
Upgrade of MQ & ACE versions and fix pack installs as needed. Plan and work with the application teams for the timelines and testing.
Certificate renewal, installation, and management for both our own server certificates and application area certificates.
Work with EA team and provide the needed support for the shared infrastructure environment.
New server setup as needed which includes server procurement, software installs and configuration, load balancing and cluster setup, security, etc.
Participate in the review of the architecture and data flow of the new projects/enhancements of the development teams where MQ / ACE is involved and provide suggestions as needed and ensuring MQ/ACE best practices are being followed.
Submit and follow to closure for the go/software certification requests for the required Tools and Software related to MQ/ACE.
Build and test the POC s for the needed tools, migrations, or configurations.
Work with IBM support by opening PMRs in development and outage support. Provide timely updates and logs as necessary.
Request and add new VM and MQ/ACE servers as necessary and/or required by development efforts.
Global Cache monitoring setup for the application team for P1 applications in ACE environments.
Working with EAI team setting up POC in cloud environment.
Role requires 24/5 support with shift rotations covering shifts A, B, and C.
Optional: Basic understanding on python, ansible and Artificial Intelligence

Additional Information:
- The candidate should have minimum 4 years of experience in IBM WebSphere MQ and IBM App Connect Enterprise.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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