The role:

The Home Loans Regulatory Initiative Director position is responsible for supporting the successful implementation of the firm’s key regulatory and strategic initiatives and related strategies.  As a newly stood up function, this individual will support the Sr. Director of Home Loans Operations in setting strategy and standardizing a program governance framework for key remediations, applying oversight and governance across regulatory initiatives, and creating associated management and board reporting. This individual will be responsible for generating, capturing, analyzing and reporting key program metrics and risk/performance indicators, and driving program management and oversight of high impact enterprise transformation programs that have regulatory implications. The individual will also support the Regulatory Relations team in driving enhancements to the function and support stakeholders in driving program objectives and overseeing project plans and remediation efforts across the enterprise.

The ideal candidate thrives in a fast-paced environment, is reliable and well organized, has prior financial services, regulatory and program management experience, excellent communication skills and is a strong team player. This individual should have a record of successfully supporting multiple large, cross-functional and complex projects in highly regulated environments. The candidate must be able to maintain poise and professionalism in stressful situations. 

What you’ll do: 

• Support the Sr. Director of Home Loans Operations in executing on the Regulatory Relations team’s objectives and tasks; Coordinate efforts between first line of defense and second / third line of defense
• Be responsible for timely and effective remediation of identified issues
• Own reporting and communication to Home Lending and Sofi executive leadership on plans, status, and support needed
• Prepare the Home Lending team for regulatory changes and implement new controls where necessary
• Support developing a formal program governance framework for the successful delivery of the firm’s key regulatory and strategic programs, including standardizing program requirements, documentation, templates and reporting standards across the scope of work
• Assist with the program management and successful execution of the firm’s critical regulatory and strategic initiatives, supporting internal stakeholders in the build out and maintenance of detailed project plans, timelines and RAID logs, and applying tracking, reporting and oversight of efforts through to completion
• Develop and implement KPIs and other indicators to objectively measure progress and to help with the early identification and proactive mitigation of program risks and issues Identify and inventory potential areas of improvement, monitoring and overseeing the implementation of any required enhancements; Support the business by coordinating and drafting regulatory responses and planning remediations
• Support management in the analysis of critical program metrics and key risk/performance indicators
• Track, monitor and report out on team’s portfolio of work  
• This role will also spend some time (25-50%) supporting Regulatory Relations deliverables, including exam management, regulatory submissions and advising and supporting stakeholders on regulatory engagements.

What you’ll need:

• Bachelor’s degree and 8+ years of experience in financial services, legal or other control-related function; program management and regulatory experience preferred
• Highly motivated, positive attitude, analytical, strong attention to detail, communicative and organized and impeccable integrity.
• Proven track record of leadership including success influencing and leading change without formal authority
• Experience developing management and board reporting and dashboards and/or synthesizing large amounts of data for senior management/board consumption; Experience in the design and delivery of critical programs and projects involving heavily regulated areas, and managing highly complex project management activities, with proactiveness, agility and clear solution mitigation
• Ability to identify and articulate complex problems and support the definition and implementation of enhancements through succinct and clear messaging
• Strong competency developing attractive visual presentations using Google Slides / Microsoft PowerPoint and analyzing and formatting data and automating steps using Google Sheets / Microsoft Excel
• Experience implementing and utilizing program management tools to support enterprise transformations
• Must be capable of dealing directly with executive management, regulators, auditors and other departments as necessary, and work with a high level of discretion
• Strong written, verbal, and analytical skills, and ability to make presentations in person or by conference calls, and draft clear and detailed reports
• Exercises good judgment in consulting, and interacts well with colleagues and management
• Proven leadership abilities appropriate for level; collaborative and positive mindset; team-first mentality
• Experience with regulators - 
  • Knowledge of US regulators, supervisory expectations and requirements
• Demonstrated ability to work in a fast-paced, dynamic environment with a strong focus on collaboration
• Ability to identify issues that require escalation; stand firm against unreasonable pushback; and manage escalation process through to resolution