Posted:
9/13/2024, 12:16:09 PM
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
Sales & Account Management
We're revolutionizing the fitness & wellness industry, and we’re looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry’s most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we’re partnering with more than 70,000 fitness studios, gyms, salons, and spas around the world. We’re not just another tech company—we’re far and away the leader of our industry. So join the team, work with mission-led people, and enjoy amazing benefits. Let’s see what we can accomplish together!
We lead new Mindbody customers through software configuration, training, and onboarding to ensure successful setup with our products. We conduct virtual face-to-face onboarding sessions, ensuring the successful deployment of systems while meeting client requirements and timelines. We provide training and support for a smooth transition and effective use of implemented solutions. W also recommend and helps implement additional value-added services available through Mindbody.
The Manager, Implementation is responsible for overseeing a team of onboarding specialists and ensuring that they meet performance targets and goals. This role focuses on coaching and developing team members, driving performance, and providing insights to management regarding team outcomes. The Manager also ensures alignment with Mindbody’s purpose and strategy related to the post-sales customer experience throughout the onboarding process. Key areas of responsibility include leading a team of onboarding specialists to meet performance targets, ensuring successful product adoption and customer engagement through tailored onboarding programs, providing ongoing coaching and development, aligning cross-functional teams, driving process improvements, and managing all aspects of team performance, including recruiting, development, and addressing performance issues.
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Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.
Mindbody is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
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Website: https://co.mindbodyonline.com/
Headquarter Location: Miami Beach, Florida, United States
Employee Count: 1001-5000
Year Founded: 2001
IPO Status: Delisted
Last Funding Type: Private Equity
Industries: Beauty ⋅ Fitness ⋅ Health Care ⋅ Marketing ⋅ Performing Arts ⋅ Software ⋅ Wellness