Senior Operations Center Systems Engineer

Company:

The Boeing Company

Boeing Commercial Airplanes (BCA) has an opportunity for a Senior Operations Center Systems Engineer to join the Boeing Operations Center (BOC) in Seal Beach, California.

The Senior Operations Center Systems Engineer will have broad knowledge of Boeing Commercial Airplane systems to support a 24/7 fast-paced environment, solving Urgent/AOG customer issues. The ideal candidate will have broad knowledge of Boeing aircraft hydro-mechanical systems, fluid systems, landing gear systems, payloads systems, environmental control systems, propulsion & fuel systems, electrical systems, avionics systems, flight controls systems, general systems design and/or repair, and systems troubleshooting.

The Operations Center Systems Engineer troubleshoots various airplane systems problems in real time for operators around the world. When troubleshooting cannot be accomplished in real-time the Systems Engineer researches complex technical, maintenance, operational, and quality issues to disposition Customer inquiries to resolution.

An Operations Center Systems Engineer represents the Boeing Company to airline customers throughout the world with the mission to enhance the working relationship between the Boeing Operations Center (BOC), Boeing Field Service (BFS), and customer Maintenance Operations Control Centers (MOCC). Assists Operators with post-delivery regulatory actions applicable to their airplanes. Assures and sustains product design, integrity, and safety for in-service airplanes. Analyzes equipment failures to determine root causes; participates in developing design, operational, and logistical changes to enhance safety and efficiency; and reduce cost while optimizing continuous operations.

Position Responsibilities:

• Develops airplane solutions that resolve Urgent/AOG systems problems.
• Generates interim and final engineering solutions to return airplanes to revenue service.
• Develops solutions utilizing sound engineering logic, experience, and available published data.
• Assesses system failures and develops solutions for continued safe operation of aircraft.
• Conducts root cause analysis and develops corrective action to rectify problems.
• Analyzes reported problems for potential safety issues.
• Provides troubleshooting assistance to customers via phone, email, or Boeing Communications System.
• Collaborates with other support groups to develop solutions
• Communicates directly with customers to understand problems and underlying issues.
• Communicates customer's perspective to other organizations.
• Conducts research on product problems, including analyzing drawings, online data, past performance
  data, and other engineering resources.
• Writes customer correspondence for continued safe operation and maintenance of equipment.
• Ensures supplier and build partner compliance with Boeing standards.
• Possesses a customer-first attitude that results in an excellent customer experience every time.
• Creates initial plans for on-site support to customer operations.
• Develops and provides technical briefings for management, customers, and engineering personnel.
• Develops and implements technical training curriculum for internal or external customers.
• Develops and implements process improvements.
• Develops and maintains group performance metrics.
• Leads efforts that drive customer self-sufficiency.
• Coaches and mentors less experienced team members.

Basic Qualifications (Required Skills/Experience):

• 8+ years of experience troubleshooting multiple airplane systems (e.g. Avionics, Electrical, Mechanical, Hydraulics)
• Experience preparing and presenting technical content to customers, peers, mechanics, and executives.
• Ability to support regular and emergent domestic or international travel to support our customers.
• Bachelor of Science degree from an accredited course of study in engineering, engineering technology (includes manufacturing engineering technology), chemistry, physics, mathematics, data science, or computer science.
• Able to work a non-standard schedule, which will include working “7days-on/7days-off”, holidays and weekends, and second or third shift hours to support the Boeing fleet operating in a 24/7/365 environment and willingness to work a standard schedule as the business requires, which will include Monday through Friday.
• Effective written and verbal communication skills.

Preferred Qualifications (Desired Skills/Experience):

• Microsoft Office products skills.
• ABET degree.
• Experience establishing and maintaining strong business relationships with airlines.
• Customer service experience.
• Boeing 7-Series and/or McDonnell Douglas aircraft experience.
• Experience with US and/or foreign aircraft certification/regulatory processes (Part 25, Part 121, Part 145).

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range Senior $128,350 - $173,650

Language Requirements:

Not Applicable

Education:

Bachelor's Degree or Equivalent

Relocation:

This position offers relocation based on candidate eligibility.

Export Control Requirement:

This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.

Safety Sensitive:

This is not a Safety Sensitive Position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Shift 2 (United States of America)

Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud - Recruitment Fraud Warning