This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Director, Fulfillment & Customer Service ANZ

Position Summary

Provide overall leadership to the ANZ supply chain organization under the global Fulfillment and Customer Service organization supporting $900M in sales and over 150 team members. Represent the ANZ Fulfillment team including fulfillment/deliver as the strategic partner to ANZ commercial leadership. The individual must lead and influence cross functionally across the Fulfillment organization to achieve safety, quality, delivery and cost objectives anticipating business needs, allocating resources, improving operational processes and supporting critical strategic initiatives.

The individual is directly responsible for all Fulfillment operations in ANZ covering customer service, warehousing, distribution, import operations, and ward delivery / value added services and across all business segments including Pharmaceuticals, Medical Products and Therapies, and Healthcare Systems and Technologies.  The role is accountable for supply chain cost, customer service levels, safety and execution of quality standards. This role will provide leadership for the local market planning team and work closely with the manufacturing team to ensure full alignment and clear communication across the end-to-end supply chain.

Responsible to deploy and execute the ANZ fulfillment/integrated supply chain strategy that best delivers customer value and overall profitability of the business. Build capabilities to drive process standardization and continuous improvements. Continuously develop and upgrade talent to meet growing demands of business.

Essential Responsibilities

• Compliance: Accountable and responsible to ensure compliance to relevant local/global regulations and internal Baxter policies including internal operations and third-party interactions for import, warehousing, distribution, and customer service.
• Safety: Accountable and responsible to build a culture of safety and ensure safety of all team members as a priority within the ANZ functional team.
• Strategy: Define, deploy, and execute an aligned ANZ planning and fulfillment strategy in line with the globally defined strategy. Shape priorities leveraging a data/fact-based approach as the strategic supply chain partner to Australia/New Zealand commercial leadership and deliver the best customer value for Baxter.
• Operations: Lead the customer service and fulfillment teams to achieve safety, quality, delivery and cost targets. Provide leadership to planning and engage with manufacturing to ensure alignment of objectives and achievement of expected outcomes. Champion operational excellence to meet/exceed global benchmarks for Lean/BOS and cost improvement.
• People: Provide impactful leadership to the team and build a culture of agility, empowerment, accountability, data driven decision making and continuous improvement. Identify, retain and grow supply chain talent to ensure a robust pipeline across multiple layers of the organization.
• Lead the management of supply risks amongst uncertainty and uncontrollable issues stemming from a dynamic external environment. Drive communication to relevant parties and support mitigation actions under responsibility of the function. 
• Regularly engage with senior management on matters concerning functional areas and/or customers operations.  Interact with other supply chain leaders and technology groups globally to identify improvement opportunities for implementation.
• Own and manage third party relationships within the scope to achieve cost and service expectations.
• Ideate and/or support digital/automation initiatives to improve processes and business outcomes.

Minimum Qualifications

• Undergraduate degree in Science, Engineering, Supply Chain or related field required. Graduate degree (MBA) preferred.
• Minimum 10 years’ experience in supply chain function(s), including Planning, Manufacturing, Logistics, Fulfillment, Customer Service and 3 years’ experience directly managing a multi-layer organization.
• Demonstrated financial acumen and cost center ownership.
• Experience managing complicated budgets across logistics and customer service that are at least $50M annually or complex networks of multiple warehouses, transportation modes and businesses requiring unique logistics and customer service solutions.
• Experience leading significant complex transformation initiatives and or key programs that can reach $10M or higher per initiative in cost.

Critical Experience

• Assessing, developing and managing talent to benefit professional growth and meet business objectives.
• Managing financial metrics, P&L and cost reduction.
• Leading other leaders.
• Change management
• Healthcare/pharma experience or similar experience with highly regulated, quality focused industry
• Performing within a large, matrixed, global supply chain organization required. 

Critical Competencies

• Accountability: Own our priorities, take initiative to deliver on commitments and achieve results.
• Critical Thinking: Analyze and interpret relevant information and use logic to solve problems and make high-quality decisions.
• Collaboration: Work together to advance our life-saving mission
• Operational Simplicity: Actively reduce complexity using the most effective and efficient processes to get work done.
• Agility: Tackle problems with iteration, learn from past experiences, demonstrate urgency, and adapt quickly to new situations.
• Trust: Gain the confidence of others through integrity, authenticity, and treating others with respect.
• Courage: Address difficult issues, say what needs to be said, and challenge the status quo respectfully.
• Inclusion: Embrace differences, drive fairness, and lead with empathy and respect so each individual feels seen, heard and valued.

Advanced Molding and Extrusion techniques (Learning / Doing (1)), Automation, reliability & smart manufacturing (Learning / Doing (1)), Critical Systems (Learning / Doing (1)), Digitalization & Systems Engineering (Leading / Driving (4)), Operational Quality Assurance (Leading / Driving (4))

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

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