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About the team and the role:

Caramel is thrilled to be joining the eBay group of companies. We are a car checkout platform that makes private party and independent dealer sales simple and safe, now under the eBay portfolio. We hire talented, driven people and enable them to flourish. We are hiring for an exceptional Senior eContracting & Customer Operations Specialist who will be responsible for key components of a Caramel transaction and will be a leading voice of the company to our customers.

What you will accomplish:

• Managing the lifecycle of the loan process across lenders and customers

• Generating & sending accurate eContracting documents to customers 

• Managing collection of lender stipulations needed to submit and book eContracting  

• Submitting eContracting packages to lenders and managing lender communication/request in order to ensure successful booking of loans 

• Managing various vendors and internal activities throughout sales to lead customers through the Caramel checkout process 

• Being the product/technical expert for customers. This can mean liaising with the engineering team to triage product issues customers may be facing, advising customers of workarounds, and ultimately translating technical solutions to customer-friendly language 

• Managing customer financing, from working with lenders to enhance and adjust customer approvals to collaborating with customers and lenders to collect and submit critical documentation  

• Preparing custom sale documentation, including state, federal and dealer forms 

• Serving as an escalation point for customer service when more complex solutions are required for sales 

• Maintaining and influencing Standard Operating Procedures (SOPs) to ensure consistency and effectiveness

What you will bring: (limit to 6 bullets)

• 2-5+ years of auto financing, loan, fraud, financing or other related operations expertise within a fast-moving, technology-driven environment 

• Proficient with or the ability to quickly learn an array of computer software and Microsoft office applications

• Effective communication skills via any means with individuals of any level internally and externally, employing a consultative approach

• Ability to help non-technical customers solve technical issues, employing sophisticated problem-solving and analytical skills 

• Automotive industries experience and basic knowledge of automobile terminology and purchase and sale documentation preferred

• Bachelor’s degree or equivalent required

Where & When You Will Work:

• Remote from the US, based in Pacific or Mountain time zones

• Schedule: Mon-Fri 10-6 PST / 11-7 MST

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