Location:

4910 Tiedeman Road - Brooklyn, Ohio 44144

Join our team as a Default Operations Support Specialist, providing crucial back-office support to our Default Management internal partners.  As you support various lines of business by handling essential administrative functions, you are a vital asset on the team.

Location:  Hybrid - in Brooklyn OH – 2 day in-office; 3 days WFH
Hours:  Monday - Friday 8:00am - 4:30pm ET

Essential Responsibilities

• Provides internal support to Default Management Ops teams
• Enters data into multiple systems
• Reviews documentation and sends out time-sensitive correspondence
• Roles at this level are responsible for moderate operational and/or administrative work
• Completes work while receiving limited instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process
• Reviews and ensures proper documentation or procedures are used for each task
• Identifies and resolves issues by following established guidelines. Refers more complex problems to senior team member
• Refers more complex problems to senior team member, while contributing to workflow or process change, to form a stronger understanding of the specific product or process
• Accountable for regular reporting and analysis requests
• Recommends and implements processes to solve routine issues
• Is fully proficient in duties while working under moderate to limited supervision.
• Other duties as assigned
   

Required and Preferred Skills, Experience, and Qualifications

• High School Diploma or equivalent required; College degree preferred
• Digital literacy in MS Office365 – including Intermediate - Advanced skills in Outlook, Excel, & Word required
• Minimum 1 year of experience in a high-volume processing, administrative, or operations role required
• Demonstrate excellent customer service, verbal/written communication, and interpersonal skills
• Comfortable navigating multiple computer systems and applications
• Excellent time management, prioritization, and organizational skills
• Ability to work under pressure and meet deadlines
• Proven ability to handle high transaction volumes accurately
• Analytical, research, and problem resolution skills
• Quick learner who is not afraid to ask questions
• Ability to work from home 3 days per week in a quiet, private office setting with little to no distractions

This is an evergreen posting. We continuously accept applications for this role to build a pipeline of qualified candidates for future openings. While there may not be an immediate vacancy, your application may be considered for upcoming opportunities aligned with this position.

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $18.75 - $24.52 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 12/31/2025 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].