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Operations Manager – 105 Victoria Street

JLL is proud to partner with BGO in the management of 105 Victoria Street.

Located in the heart of London, 105 Victoria Street is a landmark development offering 500,000 sq ft of world-class workspace across sixteen floors. This building is designed to set new standards for the modern workplace.

More than just an office, 105 Victoria Street is a community-driven destination with social value at its core. It features an incredible 89,000 sq ft of amenities, including a publicly accessible “Village Square” and a multi-purpose room. Extensive green spaces are integrated throughout, from an urban farm and living walls to a unique rooftop “walk and talk” track, creating a vibrant environment for wellness and connection. Supporting an active lifestyle is central to the design, with a stunning spiral cycle ramp leading to an activity zone complete with a gym, cycle repair shop, and full end-of-trip facilities. This commitment to wellbeing and sustainability is evident in its ambition to be the UK’s largest all-electric, net-zero-carbon office, targeting BREEAM Outstanding, NABERS 5.5* and WELL Platinum certifications.

JLL brings its extensive market knowledge and experience to the forefront to mobilise and manage this exceptional property, aligning with the client's vision of providing market-leading amenities and a premium customer experience within London. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. If you're seeking an opportunity to contribute to a landmark project and elevate the customer experience, we encourage you to apply!

What this job involves: 

As the Operations Manager at 105 Victoria Street (scheduled for completion in July 2026), you will be at the heart of ensuring seamless operational services for this office of the future. Your primary focus will be on managing and maintaining the high standards of horizontal and vertical cleaning, front of house services, security protocols and amenity offerings. You will lead a team of service partners, driving collaboration and innovation to meet the evolving needs of our occupiers and their visitors. You will ensure that the Occupiers and their visitors can focus on their core business. The delivery of services is for maximum customer satisfaction; by fostering strong and long-lasting working relationships with all stakeholders ensuring they are kept up to date with operational events within the building either by direct communication or via the dedicated Workplace app, of which the Community Team are responsible for keeping relevant and succinct to information.

What your day-to-day will look like:

• Act as the primary point of contact for all operational matters at 105 Victoria, ensuring a seamless experience for clients and occupiers.
• Manage the on-site service partner teams, fostering optimal customer satisfaction and minimising downtime during service interruptions. What sets JLL apart is our culture of collaboration, locally and across the globe.
• Collaborate with the JLL Design for Management Team in mobilising the building from construction to operational status.
• Ensure all aspects of the JLL PMA, Client’s ESG requirements and JLL’s ‘Socially Responsible Management’ programme is implemented in relation to environmental & sustainability policies.
• Work in collaboration with all members of the 105 Victoria Street team as well as deputising in the absence of the Head of 105 and escalating matters of importance to relevant members of the team.
• In conjunction with the JLL PM Team, ensure the financial management of the property, through the preparation of service charge budgets, the monitoring of agreed budgets to pre-defined cash limits, quarterly (formal) variance reporting and service charge reconciliation, is delivered to JLL accounting practices. To include the administration of non-recoverable budgets.
• Working with the JLL Design for Management Team take a lead role in mobilisation of the building from construction to operational i.e. undertaking all mobilisation tasks from before completion to a ‘business as usual’ state (in accordance with the JLL Mobilisation Plan and Budget which will be agreed from time to time with the Client). Build, lead, develop and inspire the on-site Management Team (both directly employed and sub-contracted) to deliver high standards of service at the property.

Required Skills & Experience

Essential

• Facilities management experience in the management of multi-let properties for Investors or for Corporate Occupiers or within hotels
• Good Knowledge of the workings of building systems.
• Must excel in good contractor management to ensure a high standard of service delivery
• Proven experience in managing service charge budgets, setting budgets and reconciling accounts.
• Excellent IT skills and working knowledge of Microsoft Office.
• Strong verbal and numerical skills and be comfortable with report writing.
• Customer-service driven with excellent communication skills.
• Excellent interpersonal and influencing skills who interacts effectively with colleagues and clients.
• Ability to work independently with minimal supervision when necessary.
• Ability to work under pressure, manage time and assist the team in meeting deadlines.
• Practical leadership
• Problem solving (analyses problems & seeks solutions from a variety of sources)

Desirable

• Relevant experience in the management of investor properties.
• BIFM qualifications (or equivalent) and membership of BIFM
• Qualifications in Building Services.
• NEBOSH General Certificate and/or IOSH Managing Safely

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Location:

On-site –London, GBR

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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