JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

About JLL & JLL Work Dynamics

We’re JLL. We’re a professional services and investment management firm specializing in real estate. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions.

JLL Work Dynamics serve an integral role in JLL’s commercial real estate businesses. We are a proven, trusted and long-term real estate service partner for 70+ global, regional, and local clients, and pride ourselves in delivering excellent facilities management services.

If you’re looking to step up your career in the field of Facilities Management, Customer Service, and Hospitality, JLL is the perfect professional home. With us, not only you’ll have a chance to work with the world’s leading businesses, but also make long-lasting professional connections and be inspired by the best. With our industry leading internal mobility policy and flexible career development program, we’re focused on opportunity and want to help you make the most of yours.

Achieve your ambitions - join us at JLL!

About the Client

For more than 45 years, Our Client has driven innovation on behalf of our customers to help the world run better and improve people’s lives. Telling our purpose-driven story to the market shows how we grew to become one of the largest technology companies, dedicated to our customers, products, solutions, and people. By promising to help our customers innovate to run at their best coupled with our Intelligent Enterprise Suite of applications and networks to connect the front office to the back office, they can solve complex problems to address some of the world’s biggest challenges. This story enables employees to tell a consistent message that connects our commitment to helping every company become a best-run business by highlighting who we are, where we’ve been, and where we’re going to produce lifelong customers. Because it’s the best-run businesses that make the world run better.

Overall Role

• Support the employee experience by providing hospitable and warm customer service within the office
• Assist Facilities Management in the delivery of soft & hard services
• Manage all the maintenance matter of the premises including any designated financial, maintenance, procurement, asset and vendor management
• Develop an understanding of and sound working relationship with key representatives of the client, suppliers and team members.
• Be the voice of the customer by listening and providing for their requests
• Be a supporter of change and spokesperson for the any of facility related projects

Duties & responsibilities

• To proactively engage with the users to deliver the clients’ key initiatives and messages; listen and understand the needs from them for future improvements.
• Need to be culturally sensitive and perform work ethically and with integrity.
• Good knowledge of the surrounding places e.g. location of the ATM, restaurant, direction to the train station
• Responds to requests for information, service, and assistance in a timely manner.
• Support in planning office event – e.g.  sustainability campaign, festival celebration etc.
• Support in updating the office manual, operation manual, creating regular or ad hoc reports (incident reports etc.) when needed.
• Manage broadcast material to client group communication team for client to send out to the whole office  
• Manage any other duties as assigned by the reporting Manager for any operational or business needs
• Communicate to the key stakeholders during manager’s absence or in any necessary occasions
• Handle Vendor invoices that include coding, tracking the payment
• Handle all soft services related matter (reception, mailroom, helpdesk, pantry, cleaning, pest control, landscaping, card access, C-pass request etc.)
• Coordinate all hard services related matter and maintenance with vendor and landlord (UPS, FM200, BMS, CMS, HVAC maintenance, Annual Shutdown, meeting minutes, monthly reports etc.)

Key Competencies

• Able to multitask and resolve multiple requests simultaneously
• Adequate interpersonal skills to manage diverse range of service providers and Client representatives
• Good people skills and ability to interact with a wide range of client users and demands
• PC literacy and proven ability to manage daily activities using various systems, including the internet and e-mail functions
• Demonstrated experience with continuous improvement initiative
• Good communicator, confident, friendly, engaging
• Able to relate to different stakeholders of the organization
• “Customer first” mind set
• Good Proficiency in English communication - Verbal and Writing
  - Business level of English and Japanese
  - TOEIC 650 points or more as a guide
   

Key Measurables

(KPIs)

• Workplace Pride
• Workplace Productivity
• Employment Agreement
• Compliance with the Service Level Agreement established between Jones Lang LaSalle and client

Behavioural Competencies

LEADERSHIP

• Work towards objectives unsupervised
• Be willing to assist and mentor colleagues

PERSONAL EFFECTIVENESS

• Contributes via regular feedback, to the overall performance of the delivery team
• Set targets for self to achieve maximum team performance

DECISION MAKING

• Be able to make difficult decisions and resolve problems or improve operations.
• Actively search out opportunities to achieve best results and increase the service delivery provided by Jones Lang LaSalle/UBS AG

RELATIONSHIP BUILDING

• Promote open, constructive and collaborative relations with superiors, subordinates, peers and clients.
• Gain respect from the team and clients.

COMMUNICATION

• Listens effectively and communicate through actions and example. Has good written and oral communication skills

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.