Card Operations Specialist - Banking Operations (Zinia)

Country: Spain

Zinia is the new checkout lending platform of the Santander Group. Zinia makes shopping simple, offering the possibility of splitting payments into interest-free installments in a fast and transparent way, powering merchants across Europe using technology from Openbank and Santander Consumer Finance.

This is an exciting opportunity to make your contribution over a growing market within the business areas of lending, cobranded credit cards and buy-now-pay-later with a solid expansion across different countries with global leading merchants.

Zinia leverages the technological resources and expertise of Openbank, the digital-native bank of the Santander Group, which is currently rolling out its international expansion plans. Through a simple and flexible banking model, Openbank offers customers the possibility to manage their finances on the website or app.

Mission and responsibilities:

As a Card Operations Specialist will be part of the card team in the new Co-branded credit card project.

The main tasks of this position will be the following:

• Management of external BAU Operations teams.
• Incident management.
• SLA control.
• Implementation of card projects.
• Review of VISA and MC changes.
• Support for the Control Model team.
• Access management for operating equipment, documentation control, manuals, regulatory changes.
• Monthly reviews with the partner, reporting of KPIs, search for improvements and efficiencies in current flows.
• Collaboration with the IT team - cards and fraud and disputes
• Budget management.

To be successful in the role you must have:

• Experience from other projects related to cards and frauds.
• Knowledge of the world of debit and credit cards, world of payment processing, Redsys
• High English level.
• Studies related to Business Administration, Law or Engineering.
• At least 5 years of experience in the tasks mentioned above.

What do we offer?

• Joining a dynamic and agile company undergoing international expansion.
• Working in start-up mode with the support of the Santander Group.
• Competitive remuneration and attractive benefits package.
• Possibility of growth within the company and the Group.
• Collaborating on international projects in different countries.
• Excellent work environment, social clubs and frequent events.

Would you like to grow with us? Join our team!

Openbank is an equal opportunity employer. All applicants will be considered as equal without paying attention to gender identity, sexual orientation, ethnicity, religion, age, political orientation, union membership nor disability status.

We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build.

The personal data you provide as well as any data generated during the selection process are confidential and will be processed by Open Bank, S.A./ Open Digital Services, S.L. with registered office at Plaza de Santa Bárbara 2, 28004 (Madrid), for the sole purpose of managing your participation in the selection processes and, where appropriate, to formalise your recruitment.

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