Posted:
3/2/2026, 1:45:56 AM
Experience Level(s):
Senior
Field(s):
DevOps & Infrastructure ⋅ Software Engineering
Workplace Type:
Remote
Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.
Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.
Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, IPSY, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.
At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.
Learn more at www.ada.cx.
As an Ada engineer, you’ll have the autonomy to make a huge impact and the opportunity to work alongside talented peers who challenge and inspire you. We move fast, take ownership, and always strive to improve, both as individuals and as a team. As a Senior Software Engineer on Ada’s Security Operations team, your work will have a fundamental impact on Ada’s company growth. You will be integral in building a scalable, efficient, and robust ecosystem of integrations to expand our addressable market and provide powerful tools for our customers.
We are looking for a Senior Cloud Security Engineer to provide technical leadership across cloud security architecture, detection and response, and platform enablement. This role is not focused on ticket driven security work. You will own cloud security systems and architecture end to end, partner closely with Platform and Product Engineering, and ensure that security controls are automated, scalable, and embedded into how Ada builds and operates its cloud environments. You will act as the senior technical counterpart to engineering leadership and security leadership, translating risk and compliance requirements into concrete engineering solutions.
The expected salary range for this position is $120,000 to $150,000. Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.
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At Ada, you’ll not only build extraordinary products but also thrive in an environment designed for your success. We prioritize your well-being, growth, and work-life balance. Here’s what we offer:
The above Benefits and Perks only apply to full-time, permanent employees.
As part of our recruitment process, we may use AI enabled tools to support certain aspects of hiring, such as interview note-taking. All hiring decisions are made by our team.
Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us.
Website: https://www.ada.cx/
Headquarter Location: Toronto, Ontario, Canada
Employee Count: 251-500
Year Founded: 2016
IPO Status: Private
Last Funding Type: Grant
Industries: Artificial Intelligence (AI) ⋅ Chatbot ⋅ Intelligent Systems ⋅ Machine Learning ⋅ SaaS ⋅ Software