Job Summary
Coordinates all aspects of a volunteer program for assigned Spectrum Health entity. Plans, organizes and directs the recuitment, selection, placement, compliance/data collection, and utilization of volunteers ensuring that placements are appropriately focused on enhancing the experience of our patients. Actively develops new avenues for program deployment and participates in associations and other non-profit or public forums to futher service growth.
Essential Functions
- Partners with leaders and staff to identify appropriate volunteer placements. Recruits, facilitates the selection process, assigns and orients volunteers as appropriate. Gathers feedback on volunteer performance as appropriate.
- Responsible for ensuring volunteer placements are appropriate. Once a placement is identified, ensures volunteer has completed all the necessary pre-placement items prior to beginning their placement. Collects and maintains volunteer records for compliance purposes. Coordinates, supports and/or provides volunteer educational/training opportunities.
- Recognizes the contributions volunteers make to the patient experience; plans recognition events accordingly.
- Solicits area businesses for the employee concierge programs (and) solicits input and feedback from employees. Develops communications and provides for all aspects of the concierge services program.
- Strives for program growth. Promotes community interest in the volunteer and concierge programs through speaking engagements, participation in boards / organizations.
- Develops and monitors program budgets, goals and objectives, and policies and procedures. Ensures that areas of accountability are continuously monitored for quality, cost effectiveness, and efficiency. Participates in process/quality improvement intiatives, makes and implements recommendations to positively impact employee and patient experience, operational efficiency and encourage program growth and development.
Qualifications
- Required High School Diploma or equivalent
- Preferred Associate's Degree Business, HR, hospitality, customer service, social services, behavioral sciences, or related field
- 2 years of relevant experience volunteer oversight, health care setting, recruiting, training, coordinating, recognizing volunteers, volunteer & volunteer leader in a health care environment, or demonstrated leadership ability, Required
Physical Demands
- Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbs
- Waist to Waist > 5 lbs: Seldom up to 10 lbs
- Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs
- Waist to Overhead > 5 lbs: Seldom up to 10 lbs
- Bilateral Carry > 5 lbs: Seldom up to 10 lbs
- Unilateral Carry > 5 lbs: Seldom up to 10 lbs
- Pushing Force > 5 lbs: Seldom up to 20 lbs
- Pulling Force > 5 lbs: Seldom up to 15 lbs
- Sitting: Frequently
- Standing: Occasionally
- Walking: Occasionally
- Forward Bend - Standing: Seldom
- Forward Bend - Sitting: Occasionally
- Trunk Rotation - Standing: Seldom
- Trunk Rotation - Sitting: Occasionally
- Squat: Seldom
- Stair Climbing: Seldom
- Reach - Above Shoulder: Seldom
- Reach - at Shoulder or Below: Seldom
- Handling: Occasionally
- Forceful Grip > 5 lbs: Seldom
- Forceful Pinch > 2 lbs: Seldom
- Finger/Hand Dexterity: Frequently
- Visual Acuity ¹
[None = No; Seldom = Yes]: Seldom
Primary Location
SITE - Lakeland Hospital Niles - 31 N St Joseph Ave - Niles
Department Name
Volunteer Services - Niles
Employment Type
Part time
Shift
Day (United States of America)
Weekly Scheduled Hours
32
Hours of Work
8:00 a.m. to 4:30 p.m.
Days Worked
Monday to Thursday
Weekend Frequency
N/A
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Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.486.7447.