BE THE DIFFERENCE

Everyone in the AIA customer care team plays a vital role in helping our customers live Healthier, Longer, Better Lives. If you're looking for a fulfilling career where you can make a difference, join our team at AIA and help us protect what matters most to our customers.

The opportunity:

Be a critical contributor to Deliver on AIAs purpose, Future Fit vision and strategy by partnering with Technology and Business teams to establish continuous improvement of AIAs Group Client and Member facing assets.

The Digital Product Owner is responsible for the end-to-end management and continuous improvement of AIA’s Group Client and Member facing assets through the shaping, developing and delivering the propositions roadmap. This role ensures all group requirements are met—ensuring quality requirements, engaging the right teams, securing sign-off, and managing due diligence. This role collaborates with CX, Digital design, analytics, technology, and delivery teams to deliver high-quality, compliant, and user-centric digital experiences.

This is for Melbourne or Sydney.

To do this successfully you will have:

• Min 5+ years digital and omni channel experience, preferably with a background in insurance/financial services, or other related industries
• Strong digital product knowledge with proven experience in development and management of successful digital and online solutions
• Experience in B2B collaborations working with multiple external clients
• Tertiary qualification or equivalent in a Business, Marketing or related discipline
• Have demonstrated experience in digitisation of business processes
• Experience in product development and product lifecycle management
• Solid understanding of analytics tools to generate insights
• Experience operating with a high degree of collaboration, proactivity, innovation and the ability interact directly across all levels
• Solid background in digital products including Adobe Experience Manager, Adobe Analytics, Google Analytics

Successful applications will demonstrate:

• Partner with the Delivery team to deliver on our Client roadmap, ensuring timely and effective delivery of initiatives.
• Accountable for capturing, documenting, and managing all group requirements.
• Engage relevant departments and stakeholders at the appropriate stages to ensure requirements are comprehensive and aligned.
• Lead the process for obtaining sign-off and conducting due diligence on all requirements.
• Proactively engage UX/UI teams at the right time to ensure user-centric design is embedded in all products.
• Collaborate with analytics teams to ensure data and insights are integrated into product features and decision-making.
• Engagement metrics relating to online usage, conversion and optimisation
• Achievement of client and member engagement measures
• Reduction in member complaints
• Successful stakeholder engagement

Why choose AIA:

At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• Access our training and development to build on your current skills
• Career development through internal mobility opportunities
• Work for a business helping millions of Australians and make a difference to someone’s life everyday
• Access additional leave days a year to recharge and refresh yourself
• Enjoy wonderful Health and Wellbeing initiatives that support you
• Work with supportive and inclusive managers
• Flexible working arrangement

At AIA Australia, we’re proud to help guide, support and protect the wellbeing of over 3.5 million Australians. As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group – it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.  Lots of companies like to say they’re different. What makes us truly different at AIA, is the difference we make in people’s lives. We are proud that this difference has been recognised in the 2024 ANZIIF awards by being named Life Insurance Company of the Year.

AIA is different. Are you?

If you want to be part of an organisation that helps people live better every single day, apply via the link.