10/19/2024

Address:

300 E John Carpenter Freeway

Job Family Group:

Customer Shared Services

The Senior Service Representative will join the Commercial Banking Operations, Transportation Finance Operations Team in Irving TX.

Please note that this will be a hybrid work arrangement.

Proficiency in Excel and Power BI is preferred.  

Provides day-to-day delivery of critical lending operations processes including loan administration and servicing activities. Supports the fulfillment of stakeholder requests and queries within applicable service level agreements as well as administrative tasks, processes, and management of system discrepancies. Together with stakeholders, promotes effective and efficient workflow and procedures, builds strong working relationships throughout the organization, achieves corporate objectives, and provides the desired customer and employee experience. Lending operations includes specialized operations processes and activities for consumer lending products, leasing and/or commercial lending products.

• Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
• Completes administrative activities to ensure the smooth operation of the unit; including scanning and filing documents as required.
• Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.
• Organizes work information to ensure accuracy and completeness.
• Supports the development of tools and delivery of training focused on delivering business results.
• Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
• Participates in deal closing events to ensure conditions and funding requirements have been met.
• Analyzes the credit documentation to the credit approval, structures the loan parameters on the lending system and communicates deal information to deal stakeholders.
• Tracks and monitors credit, legal and compliance documentation/collateral and participates in the follow up and escalation process when issues are identified.
• Gathers additional documentation from the customer and/ or internal/external stakeholders to ensure all required information is available to fulfill client requests.
• Manages customer documentation to ensure that records are maintained in a proper manner.
• Investigates and addresses customer services issues according to established parameters, referring or escalating as required.
• Collaborates with internal and external stakeholders to deliver on business objectives.
• Analyzes data and information to provide insights and recommendations.
• Develops knowledge around a customer’s business, industry, and market in effort to better service their needs.
• May prepare legal documents.
• Collaborates in identifying, recommending and implementing workflow improvements to deliver a more efficient operation.
• Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
• Analyzes issues and determines next steps.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
• Knowledge and understanding of business unit’s key products and services, processes and controls – Good.
• Knowledge of standard desktop applications and department systems and applications – Good.
• Understanding of business unit’s risk and regulatory requirements – Good.
• Accurate data entry skills.
• Specialized knowledge.
• Verbal & written communication skills - Good.
• Organization skills - Good.
• Collaboration & team skills - Good.
• Analytical and problem solving skills - Good
• Prioritization skills – Good.
• PC skills (MS Word, Excel, PowerPoint) – Required

Salary:

$41,715.00 - $67,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact.  We strive to help you make an impact from day one – for yourself and our customers.  We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at http://jobs.bmo.com/us/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. BMO is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.